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Tampa Bay Library Consortium: Using LibAnswers for Statewide Ask a Librarian Services

Tampa Bay Library Consortium: Using LibAnswers for Statewide Ask a Librarian Services

Date:
Saturday, June 25, 2016
Time U.S. ET:
1:00pm - 1:15pm
Springy:
Talia Richards
Products Covered:
Guest Speakers

In this session:

Doug Furiato

Doug Furiato
Tampa Bay Library Consortium

Using LibAnswers to Provide Statewide Ask A Librarian Reference Services

TBLC is the Florida statewide Ask a Librarian service, with over 130 Academic, School, Special, and Public Libraries participating. Their live chat and SMS service is open 84 hours per week, with 24/7 email reference support. In early 2015, they switched to LibAnswers to provide consortial-level Ask a Librarian email/chat/sms reference.

He'll cover:

  • A brief overview of virtual reference, TBLC's Ask a Librarian Service, and their use of LibAnswers
  • TBLC's migration to LibAnswers and results with statistics
  • The use of LibAnswers as an internal librarian knowledgebase so that librarians from the over 130 participating libraries are better informed when answering questions from other institutions
  • The creation of public-facing FAQs for their patrons and users
  • And the creation of FAQ widgets deployed across multiple sites - library websites, LibGuides, Library Catalog, Blogs, etc. 

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