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Welcome to LibAnswers: Answering tickets and chats

Welcome to LibAnswers: Answering tickets and chats

Date:
Monday, May 8, 2017
Time U.S. ET:
1:00pm - 1:40pm
Springy:
Greg Sigountos
Products Covered:
LibAnswers
User Level:
All Users

We'll Cover:

  • Answering a ticket from email or question form
  • Answering a ticket from SMS
  • Having a chat with a patron

 

Who Is This Session For?

  • All account user levels.
  • Anyone who will be using LibAnswers to communicate with patrons.

For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.

Recommended Help Guide: Tickets: Replies & Internal Notes

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