- Answering a ticket from email or question form
- Answering a ticket from SMS
- Having a chat with a patron
Who Is This Session For?
- All account user levels.
- Anyone who will be using LibAnswers to communicate with patrons.
For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Recommended Help Guide: Tickets: Replies & Internal Notes