Virginia Dept. of Transportation
The Road Less Traveled - One Agency's Quest to Deliver Exceptional Service And "UX" To State Government Employees
We are a small, mostly virtual library attached to the research arm of the Virginia Department of Transportation. As such, we're not the typical Springshare customer. We support about 100 researchers (mostly post-docs and grad students) at the Virginia Transportation Research Council (located at the University of Virginia) but we're trying to support another 5,200 VDOT knowledge workers (mostly engineers) statewide.
This presentation will cover how the VDOT communicates library information, created a mobile-first library website, and stayed in compliance with state security and regulations.