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LibAnswers: Answering tickets

LibAnswers: Answering tickets

Date:
Monday, July 24, 2017
Time U.S. ET:
1:45pm - 2:15pm
Springy:
Michelle Lustig
Products Covered:
LibAnswers
User Level:
All Users

In this session:

We'll Cover:

  • Answering a ticket from email or question form
  • Answering a ticket from SMS
  • Creating Tickets

 

Who Is This Session For?

  • All account user levels.
  • Anyone who will be using LibAnswers to communicate with patrons.

For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.

Recommended Help Guide: Tickets: Replies & Internal Notes

Registration has closed.

Training Session Software

For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.