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LibChat: Ready Set Chat!

LibChat: Ready Set Chat!

Date:
Thursday, August 31, 2017
Time U.S. ET:
1:00pm - 2:00pm
Springy:
Carrie Williams
Products Covered:
LibAnswers
User Level:
Admin Recommended

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Previously Recorded Session

In this session:

Get started with your LibChat system! We'll walk you through the steps needed to set up chat in LibAnswers, including staffing chat departments and creating chat widgets. Then, we'll cover monitoring chat and chatting with patrons. Admin level functions are covered in the first half; the second half covers chat functions available to admin and regular level users.

Learning Objectives:

  • Customizing LibChat settings
  • Using multiple departments
  • Building chat widgets
  • Transcripts and Statistics
  • Personal chat settings
  • Answering and transferring chats

This session is intended for: All Users.

Products Covered: LibAnswers

Recommended Help Guide: Setting up LibChat

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