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LibAnswers v2: Systems Status Management Tool

LibAnswers v2: Systems Status Management Tool

Date:
Wednesday, August 30, 2017
Time U.S. ET:
1:00pm - 2:00pm
Springy:
Michelle Lustig
Products Covered:
LibAnswers
User Level:
Admins

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Previously Recorded Session

In this session:

Have you ever wanted to provide effective online help and FAQs at the point of need? Or keep patrons apprised of your various library systems' current status or upcoming maintenance period? The Systems Status Management tool allows you to do that and more! You're able to solicit and manage ideas and feedback from patrons, regarding your library’s systems.

Learning Objectives:

  • Creating systems help widgets:
    • Product-specific widgets (for the Website, the Catalog, the Discovery/Search platform, etc…)
    • Embedding them directly inside the given product. 
    • Get patron questions & feedback right in your LibAnswers dashboard. 
    • See Stats
  • Setting up the Systems Feedback Manager
  • Using the Systems Status Dashboard

This session is intended for: Admins

Products Covered: LibAnswers Systems Status Management Tool

Recommended Help Guide: System Status Management

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