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LibAnswers: Setting Up Your Ticketing System (Queues)

LibAnswers: Setting Up Your Ticketing System (Queues)

Date:
Wednesday, October 25, 2017
Time U.S. ET:
1:00pm - 1:40pm
Springy:
Michelle Lustig
Products Covered:
LibAnswers
User Level:
Admin Only

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Previously Recorded Session

In this session:

A queue is like a pipeline for managing questions from your patrons. Each queue has its own dedicated communication channels, allowing you to receive questions from different sources. In this session learn how to set up your queues and streamline your ticketing process.

Learning Objectives:

  • Integrating Channels.
  • Creating a question forms.
  • Email settings.
  • Creating a widgets.
  • Create Macros

This session is intended for: Admins
Products Covered: LibAnswers Queues

Recommended Help Guide: Setting Up LibAnswers

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