In this session:
FAQs are public, searchable frequently asked questions that you want to share with your library community. In this session, we'll discuss how to create FAQs, what FAQs you'll want to create, and strategies for organization.
- Build FAQs - by asking and answering the right questions
- Create FAQs from tickets
- Review Query Spy data to build additional FAQs
- Writing for the Web Tips
- Embedding images with maximum impact
- Organizing FAQs
This session is intended for: Anyone creating FAQs
Products Covered: LibAnswers
Recommended Help Guide: Create & Manage FAQ Entries
Training Session Software
For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.