Best Practices for FAQs

Best Practices for FAQs

Wednesday, January 17, 2018
Time U.S. ET:
12:30pm - 1:00pm
Michelle Lustig
Products Covered:
User Level:
All Users

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Previously Recorded Session

In this session:

FAQs are public, searchable frequently asked questions that you want to share with your library community. In this session, we'll discuss how to create FAQs, what FAQs you'll want to create, and strategies for organization.

Learning Objectives:‚Äč

  • Build FAQs - by asking and answering the right questions
  • Create FAQs from tickets
  • Review Query Spy data to build additional FAQs
  • Writing for the Web Tips
  • Embedding images with maximum impact
  • Organizing FAQs

This session is intended for: Anyone creating FAQs

Products Covered: LibAnswers 

Recommended Help Guide: Create & Manage FAQ Entries

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