In this session:
Now that your LibChat system is configured, learn how to navigate the chat operator dashboard, answer chats, create personal canned messages, customize personal chat settings, and more! A separate session covering LibChat set up precedes this one.
- Customizing personal chat settings
- Answering & transferring chats
- Creating personal canned messages
- Following up on chats
This session is intended for: All Users
Products Covered: LibAnswers v2
Recommended Help Guide: Setting up LibChat
Training Session Software
For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.