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Explore LibAnswers: A Communication Platform for Libraries

Explore LibAnswers: A Communication Platform for Libraries

Date:
Tuesday, November 28, 2017
Time U.S. ET:
12:00pm - 12:30pm
Springy:
Talia Richards
Products Covered:
LibAnswers Product Tour

In this session:

It's More Than Reference Service
It's Customer Service

LibAnswers is a multi-channel communication platform helping you provide the best customer service to your patrons. Join us for a brief overview tour and learn how LibAnswers can help you streamline workflows, exceed customer expectations, and help users at point-of-need - and all from within the comfort of one mobile-friendly tool. 

30min Brief Overview Tour Covers:

  • Social Media Management & Engagement
  • LibChat for Real-Time Conversations
  • FAQ Builder for 24/7 Self-Service Help
  • Helpdesk Ticketing Functionality
  • Library-Market First: Facebook Messenger Integration
  • Systems & Services Management Dashboard
Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team

Training Session Software

For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.