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PRODID:-//Springshare//LibCal//EN
CALSCALE:GREGORIAN
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X-WR-TIMEZONE:America/New_York
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BEGIN:VEVENT
DTSTART:20231013T180000Z
DTEND:20231013T183000Z
DTSTAMP:20231013T000000Z
SUMMARY:Introducing the LibAnswers Net Promoter Score℠ Module 
DESCRIPTION:NPS® measures patron satisfaction with your library's 
 services\, resources\, or the institution overall. This brand-new add-on 
 module for LibAnswers is coming by the end of 2023! \n\nWith the Net 
 Promoter Score℠ Module: \n\n\n	Collect feedback from patrons who visit 
 your website\, attend library events\, chat with staff via LibChat\, and 
 more \n	Understand your dissatisfied patrons and make targeted improvements 
 \n	Review positive comments to give your fans more of what they want 
 \n	Track your institution's score over time \n\n\nThis 30-minute webinar 
 will cover: \n\n\n	Quick overview of NPS® functionality \n	Setting up an 
 NPS® survey  \n	Sample build of an email campaign  \n	Time for Q&A \n
LOCATION:Product Demo / Sneak Peek
ORGANIZER;CN="Corinne Coveney":MAILTO:ccoveney@springshare.com
CATEGORIES:LibAnswers
CONTACT;CN="Corinne Coveney":MAILTO:ccoveney@springshare.com
STATUS:CONFIRMED
UID:LibCal-11299420
URL:https://calendar.springshare.com/event/11299420
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