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X-WR-TIMEZONE:America/New_York
X-PUBLISHED-TTL:PT15M
BEGIN:VEVENT
DTSTART:20231212T180000Z
DTEND:20231212T190000Z
DTSTAMP:20231212T000000Z
SUMMARY:SpringySession: Tips & Strategies for Gathering Useful and Actionable Patron Feedback
DESCRIPTION:Join Springy Zinthia and learn best practices and tips for 
 assessing patron services and using that information to create actionable 
 evidence-driven plans. Learn how the Springshare Customer Experience team 
 gathers user feedback and uses that feedback to drive our services and 
 development. Zinthia will share struggles and successes from the CX team so 
 you can learn from their experience.\n\nThis 1-hour webinar will 
 cover:\n\n\n	Setting goals for determining what you want to learn from your 
 patrons\n	Strategies for gathering and assessing user feedback\n	How to 
 gather enough feedback to make evidence-based decisions\n	Ideas for ways to 
 follow through on feedback once collected\n	... and more! \n
ORGANIZER;CN="Talia Richards-Resendes":MAILTO:talia@springshare.com
CATEGORIES:Multi-Product
CONTACT;CN="Talia Richards-Resendes":MAILTO:talia@springshare.com
STATUS:CONFIRMED
UID:LibCal-11611527
URL:https://calendar.springshare.com/event/11611527
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