Event Info

Stay in the Loop with Incident and Issue Tracking

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Thursday, March 19, 2026
3:00pm - 4:00pm (Eastern Time - US & Canada) change time zone

About:

Make sure nothing falls through the cracks with Springshare’s newest tool!

Libraries deal with a variety of issues – both major and minor – on a daily basis. While incidents are inevitable, poor reporting and response don't have to be with Incident and Issue Tracking. This new tool can be utilized to meet both internal and external communication needs by supporting accountability and keeping everyone informed. 

The perfect solution for tracking:

  • Behavioral issues
  • Facilities problems
  • Technology issues
  • Policy violations
  • Book challenges
  • and more!

Join us to discover the possibilities for leveling up your library's response to every kind of issue.   

This 1-hour webinar will cover:

  • Tour of dashboard showing assigned tasks, incidents, and analysis reports 
  • Overview of internal versus public-facing forms 
  • Demonstration of incident cycle – from submission to follow-up tasks
  • Ideas for customizing this tool to meet your library’s needs
  • Time for Q&A
Registration has closed.

Registration & confirmation:

  • Registration for this event closes two hours before start time.
    • Registration closes at 1:00pm US Eastern Time.
  • When registering, please use your institution email address and not a Gmail or general email address.
    • Using a general email address may delay your registration and ability to attend this webinar.
  • One hour before the event, you will receive an email with instructions for signing into the event.
    • If you wish to only receive the recording, please disregard this email.
  • Can't attend the live event? Simply register to receive the recording!
    • The recording will be sent a few days after the event.

*By registering for this event, you consent to be contacted by Springshare.

Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team.