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Smarter Support, Stronger Outcomes: Incident & Issue Tracking for Academic Libraries

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Wednesday, April 22, 2026
2:00pm - 2:45pm (Eastern Time - US & Canada) change time zone

About:

Support your staff and strengthen your library with Incident & Issue Tracking

Academic libraries experience their fair share of recurring issues and an unpredictable number of more serious incidents that are essential to report. Incident & Issue Tracking takes the guesswork out of reporting and ensures everyone stays in the loop until issues are resolved.

This new tool can be utilized to meet both internal and external communication needs by supporting accountability and keeping everyone informed. Compiled data can then be used in budget requests, strategic planning, annual reports, and more. Join us for a behind-the-scenes tour of Incident & Issue Tracking and see how this platform can help you support your library, your staff, and your campus. 

This 45-minute webinar will cover:

  • Instructions for customizing intake forms for different use cases
  • How operational transparency creates an accountability pipeline
  • Best practices for advertising and encouraging visitors to report issues
  • Tips for turning incident data into actionable requests for funding, resources, or more staffing
  • Time for Q&A

Academic Library-Specific Webinar

This webinar is open to all library types, but contains specific examples and use cases for academic libraries.
Do you work in a public library? Join us on Thursday, April 16 at 2pm ET for 
Smarter Support, Stronger Outcomes: Incident & Issue Tracking for Public Libraries.

Registration has closed.

Registration & confirmation:

  • Registration for this event closes two hours before start time.
    • Registration closes at 12:00PM US Eastern Time.
  • When registering, please use your institution email address and not a Gmail or general email address.
    • Using a general email address may delay your registration and ability to attend this webinar.
  • One hour before the event, you will receive an email with instructions for signing into the event.
    • If you wish to only receive the recording, please disregard this email.
  • Can't attend the live event? Simply register to receive the recording!
    • The recording will be sent a few days after the event.

*By registering for this event, you consent to be contacted by Springshare.

Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team.

Webinar Software

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.

Upcoming Sessions

Time Zone: Eastern Time - US & Canada (change)