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I'm Not a Robot: AI's Impact on Virtual Reference Interviews

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Saturday, June 27, 2026
11:30am - 11:45am (Eastern Time - US & Canada) change time zone

About:

Clear your schedule for this timely session about communicating your humanity in a world impacted by AI! The widespread adoption of AI chatbots has made a significant impact on how users interact with academic librarians who provide virtual reference services.

By analyzing their institution's LibAnswers transcripts, MaryAlice Wade and Heather Posey VanDyne from Fort Hays State University recognized notable patterns and trends emerging from the normalization of AI. Learn how to develop strategies for adjusting language with library users on LibAnswers and LibChat to showcase the value of library services and librarian expertise.

Join us at ALA Booth 1729

Or stream live on Zoom: engage.springshare.com/ALA2026 

Subscribe to The Springshare Insider to receive a reminder!

Time Zones:

  • 10:30am - 10:45am Central / time zone of ALA Conference
  • 11:30am - 11:45am Eastern Time

Webinar Software

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.

Upcoming Sessions

Time Zone: Eastern Time - US & Canada (change)