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Event Info

Crisis Communication Inside & Outside the Library

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Friday, September 18, 2026
11:00am - 12:00pm (Eastern Time - US & Canada) change time zone

About:

How Incident & Issue Tracking and LibConnect Pro Keep Your Staff Informed and Your Community in the Loop

When something goes wrong at your library – a facilities failure, a safety incident, a book challenge that's suddenly making headlines – you're managing two crises at once: the internal one your staff has to document and escalate, and the external one your community needs to hear about – directly from you, and quickly. In this session, we'll walk through a real incident from first report to public notice:

  • How Incident & Issue Tracking captures what happened, routes it to the right people, and builds the record you'll need later.
  • How LibConnect Pro turns that same incident into a calm, accurate, and timely message to the patrons it actually affects.

This 1-Hour Webinar Will Cover:

  • Overview of Incident & Issue Tracking
  • Overview of LibConnect Pro
  • Walkthrough of an incident using Incident & Issue Tracking and LibConnect Pro
  • Time for Q&A

Public Library-Specific Webinar

This webinar is open to all library types, but contains specific examples and use cases for public libraries.

Registration has closed.

Registration & confirmation:

  • Registration for this event closes two hours before start time.
    • Registration closes at 9:00am US Eastern Time.
  • When registering, please use your institution email address and not a Gmail or general email address.
    • Using a general email address may delay your registration and ability to attend this webinar.
  • One hour before the event, you will receive an email with instructions for signing into the event.
    • If you wish to only receive the recording, please disregard this email.
  • Can't attend the live event? Simply register to receive the recording!
    • The recording will be sent a few days after the event.

*By registering for this event, you consent to be contacted by Springshare.

Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team.

Webinar Software

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.

Upcoming Sessions

Time Zone: Eastern Time - US & Canada (change)