LibChat: Setting Up Your System & Answering Chats
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Wednesday, March 7, 2018
9:00pm - 10:30pm (Eastern Time - US & Canada) change time zone
9:00pm - 10:30pm (Eastern Time - US & Canada) change time zone
About:
Learn how to set up your LibChat system, create and staff chat widgets, review transcripts, and use your statistics.
Once we have your LibChat system is configured, we will dive into how to use the chat operator dashboard, answer chats, create personal canned messages, customize personal chat settings, and more!
Learning Outcomes:
- System Settings
- Setting Up Chat Widgets
- Customizing personal chat settings
- Answering & transferring chats
- Creating personal canned messages
- Following up on chats
- Using Transcripts
- Reviewing Statistics
Time Zone: Eastern Time - US & Canada (change)
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