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LibChat: Setting Up Your System & Answering Chats

Date:
Wednesday, March 7, 2018
Time:
9:00pm - 10:30pm U.S. ET
Springy:
Michelle Lustig
Session type:
Training Session
Location:
LibAnswers Training Room: https://springshare.zoom.us/j/928371807
Products covered:
  LibAnswers  
User Level:
Admin Users  

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Previously Recorded Session

In this session:

Learn how to set up your LibChat system, create and staff chat widgets, review transcripts, and use your statistics. 

Once we have your LibChat system is configured, we will dive into how to use the chat operator dashboard, answer chats, create personal canned messages, customize personal chat settings, and more!

Learning Outcomes:

  • System Settings
  • Setting Up Chat Widgets​
  • Customizing personal chat settings
  • Answering & transferring chats
  • Creating personal canned messages
  • Following up on chats
  • Using Transcripts
  • Reviewing Statistics

This session is intended for: Admin Users

Products covered: LibAnswers

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