LibChat: Setting Up Your System & Answering Chats
In this session:
Learn how to set up your LibChat system, create and staff chat widgets, review transcripts, and use your statistics.
Once we have your LibChat system is configured, we will dive into how to use the chat operator dashboard, answer chats, create personal canned messages, customize personal chat settings, and more!
- System Settings
- Setting Up Chat Widgets
- Customizing personal chat settings
- Answering & transferring chats
- Creating personal canned messages
- Following up on chats
- Using Transcripts
- Reviewing Statistics
Recommended Help Guide: LibChat Basics: Chatting with Patrons
This session is intended for: Admin Users
Products covered: LibAnswers
Training Session Software
For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.