Event Info
Brunch & Learn
12:30pm - 1:30pm (Eastern Time - US & Canada) change time zone
About:
During this Brunch & Learn, we'll tackle LibAnswers' Query Spy, a fantastic way to dig in to FAQ statistics and see what your patrons are really searching for. Our two guest speakers discuss what they've learned from Query Spy statistics, how they've used the data to modify their FAQs, and the outcomes of their FAQ updates. Afterwards, a Springy Trainer will cover how to get started with Query Spy in your own LibAnswers site!
Kira Litvin
Reference & Instruction Librarian
NorthCentral University
The NorthCentral University Library uses LibAnswers as "Ask a Librarian" with over 300 FAQs. I've reviewed Query Spy data for search terms and question phrases that patrons actually use, then determine ways to improve our FAQ offerings. This includes adding terms as tags to existing FAQs increase the chance that they will be discovered in new searches and creating new FAQs.
Lynn VanLeer
Reference and Instruction Librarian
Walden University
The Walden Library spearheaded the use of Springshare products across our Academic Centers, with LibAnswers being one of the first. Our FAQ system is branded internally as Quick Answers.
In 2016 I categorized and analyzed three months of unsubmitted queries (approximately 30K) for Quick Answers. I wanted to know what users were trying to find but could not. This led to insights about what users were typing into the FAQ box, the creation of new FAQs, and helped with the eventual redesign of the Library website.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Texas Library Association Annual Conference (TLA) Booth #1733
- Date:
- Friday, April 19, 2024
Show more dates
- Time:
- All Day Event
Free Image Resources with Springy Tools
- Date:
- Monday, April 22, 2024
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- Multi-Product
- Register!
What Your Patrons are Telling You: Statistics in LibGuides
- Date:
- Tuesday, April 23, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Creating recurring events for Kids Programs in Public Libraries
- Date:
- Wednesday, April 24, 2024
- Time:
- 2:00pm - 2:40pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibCal
- Register!
Best Practices for Resources Icons in LibGuides
- Date:
- Thursday, April 25, 2024
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibCal: Events, Spaces, Tickets, and more
- Date:
- Thursday, April 25, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal Sales Demonstrations
- Register!
Patron Point: Email Previewing and Testing with Dynamic Content in Emails
- Date:
- Friday, April 26, 2024
- Time:
- 12:30pm - 1:00pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Patron Point
- Register!
Summer Reading Programs for Adults in LibGuides with Events in LibCal
- Date:
- Monday, April 29, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Sharing Library News with a LibGuides Blog
- Date:
- Tuesday, April 30, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!