Event Info
LibAnswers: New LibChat Operator Console
10:00am - 10:15am (Eastern Time - US & Canada) change time zone
About:
Sneak-Peek: View the New LibChat Operator Console
LibAnswers is your multi-channel communication platform that empower you to assist your patrons where they are (Facebook, Twitter, SMS, Chat) on every device.
This summer, we’ll be rolling out a brand new interface for Librarians monitoring and responding to chats! This new interface will completely streamline the process of responding to patron chats.
It will be worlds easier to manage multiple conversations without needing to rearrange chat windows. We’re also adding a host of frequently requested chat features with this update, including things like improved Group chats, improved alerts (including a nicer alert tone when new messages arrive), better integrated user history, and so much more!
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Free Image Resources with Springy Tools
- Date:
- Monday, April 22, 2024
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- Multi-Product
- Register!
What Your Patrons are Telling You: Statistics in LibGuides
- Date:
- Tuesday, April 23, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Creating recurring events for Kids Programs in Public Libraries
- Date:
- Wednesday, April 24, 2024
- Time:
- 2:00pm - 2:40pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibCal
- Register!
Best Practices for Resources Icons in LibGuides
- Date:
- Thursday, April 25, 2024
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibCal: Events, Spaces, Tickets, and more
- Date:
- Thursday, April 25, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal Sales Demonstrations
- Register!
Patron Point: Email Previewing and Testing with Dynamic Content in Emails
- Date:
- Friday, April 26, 2024
- Time:
- 12:30pm - 1:00pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Patron Point
- Register!
Summer Reading Programs for Adults in LibGuides with Events in LibCal
- Date:
- Monday, April 29, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Sharing Library News with a LibGuides Blog
- Date:
- Tuesday, April 30, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Get the Best Patron Reach: Using A/B Testing in Patron Point Emails
- Date:
- Wednesday, May 1, 2024
- Time:
- 12:30pm - 1:00pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Patron Point
- Register!