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Best Practices for Groups & FAQs

Date:
Wednesday, October 3, 2018
Time:
2:00pm - 3:00pm U.S. ET
Springy:
Michelle Lustig
Session type:
Training Session
Location:
LibAnswers Training Room: https://springshare.zoom.us/j/928371807
Products covered:
  LibAnswers  
User Level:
Admin Users  

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Previously Recorded Session

In this session:

FAQs are public, searchable frequently asked questions that you want to share with your library community. Groups are the primary way of organizing your FAQs in LibAnswers. Each system needs to have at least one FAQ group; however, you can add as many groups as you'd like. You can also have dedicated groups for different branches, campus libraries, departments, or topics. 

In this session, we'll discuss setting up FAQ groups and group customization as well as how to create FAQs and strategies for organization. 

Learning Objectives:

  • Setting up an FAQ Group
  • Creating a Group Homepage
  • Customizing your FAQ Page - the page people see when they click on an individual question
  • Set up how your search results will display
  • Best practices for creating FAQs
  • Creating FAQs from tickets, chats, searches, and from scratch
  • Stats

This session is intended for: Admin Users

Products covered: LibAnswers

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