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LibChat: System Setup & Answering Chats

Date:
Thursday, January 17, 2019
Time:
2:00pm - 2:50pm U.S. ET (UTC -4)
Springy:
Carrie Williams
Session type:
Training Session
Location:
LibAnswers Training Room: https://springshare.zoom.us/j/393214184
Products covered:
  LibAnswers  
User Level:
Admin Users  

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Previously Recorded Session

In this session:

Learn how to set up your LibChat system, create and staff chat widgets, review transcripts, and use your statistics. This session includes some training tips for you to share with your staff. Show them how to set up personal LibChat settings, such as nicknames and canned messages.

Learning Outcomes:

  • System Settings
  • Personal Settings
  • Creating Canned Messages
  • Setting Up Chat Widgets​
  • Answering & transferring chats
  • Using the Iframe chat feature
  • Reviewing Transcripts and Statistics

This session is intended for: Admin Users

Products covered: LibAnswers

Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.

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