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LibChat for Staff - with Screensharing!

Date:
Thursday, February 21, 2019
Time:
2:00pm - 2:45pm U.S. ET (UTC -4)
Springy:
Carrie Williams
Session type:
Training Session
Location:
LibAnswers Training Room: https://springshare.zoom.us/j/393214184
Products covered:
  LibAnswers  
User Level:
All Users  

Can't make this session?

Previously Recorded Session

In this session:

Once your LibChat system is configured, learn how to navigate the chat operator dashboard, answer chats, create personal canned messages, customize personal chat settings, and more! A separate session covering LibChat set up and admin functions is available; this session is aimed at chat operators. 

Learning Objectives:

  • Customizing personal chat settings
  • Answering & transferring chats
  • Screensharing with patrons
  • Creating personal canned messages
  • Following up on chats

This session is intended for: All Users

Products covered: LibAnswers

Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.

Registration has closed.

Training Session Software

For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.