Event Title

Adjusting FAQS for Policy Changes and Patron Needs

Wednesday, June 9, 2021
2:00pm - 2:45pm (Eastern Time - US & Canada) change time zone

Event Details

Details

Products Covered:
LibAnswers  
User Level:
Admin Account Level Users   Advanced Users   Intermediate Users  
Session Type:
Skills Session
Springy:
Michelle Lustig

About:

As new challenges arise in reopening buildings and bringing back patrons, your FAQs may require regular updating, enhancing, and improving. In this session, we will look at how to keep our content as current as possible with FAQs. We will also review Query Spy data and creating FAQs to meet patron queries. This session assumes a base knowledge of LibAnswers FAQs. 

We'll cover:

  • Using Widgets to streamline content
  • Scheduling publishing dates
  • Reviewing Query Spy data to identify needed FAQs
  • Embedding Video Content in FAQs
  • Using metadata

Registration is required.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.