Event Title

Assessing Quality of LibChat Transcripts

Monday, May 24, 2021
12:30pm - 1:15pm (Eastern Time - US & Canada) change time zone

Event Details

Details

Products Covered:
LibAnswers  
User Level:
Admin Account Level Users   Intermediate Users  
Session Type:
Admin Setup Session
Springy:
Maria McShane

About:

Reviewing Chat transcripts and feedback is an essential part of a strong chat service. Join our LibChat expert Springy Maria as she shares tips and tricks to review and manage chat ratings, comments, and feedback.

We'll cover:

  • Workflows for reviewing transcripts
  • Customizing chat widgets to request ratings and comments
  • Sharing links to surveys within the chat conversation and widget
  • Reviewing individual ratings and comments, as well as Quality of Service statistics
  • Providing feedback to Cooperative chat operators

Registration is required.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.