Event Title

SpringySession: Top 10 Takeaways from Springshare’s Customer Service Experts

Wednesday, June 29, 2022
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone

Event Details


Products Covered:
LibAnswers   LibStaffer  
Session Type:
Product Demo / Sneak Peek
Talia Richards-Resendes


Take a look behind the curtain to see the magic that is Springshare’s best in class customer service! In this session, we will count down our top ten tips for excelling at customer and patron service. We’ll cover practical tips for workflows and scheduling and share the Springy values that inform every customer service interaction. We’ll even have a customer service checklist to help you adapt our tips to your institution. Join Springy Michelle and Springy Jen as we take you down the yellow brick road the Emerald City of Springshare Customer Excellence.

Registration & Confirmation:

  • Registration for this event closes two hours before start time.
    • Registration closes at 12pm US Eastern Time.
  • One hour before the event, you will receive an email with instructions for signing into the event.
    • If you wish to only receive the recording, please disregard this email.
  • When registering, please use your institution email address and not a Gmail or general email address.
    • Using a general email address may delay your registration and ability to attend this webinar.
  • Can't attend the live event? Simply register to receive the recording!
    • The recording will be sent a few days after the event.

*By registering for this event, you consent to be contacted by Springshare.

Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team
Registration has closed.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.