Training Session FAQs

Finding a session that's right for you

Beginner User

  • You are new to the product and looking for an introduction.

Intermediate Users

  • You have been using the product for a while now and have an understanding of how it works.

Advanced Users

  • You have been using the product for a while now and have an understanding of how it works.
  • You have a basic understanding of HTML and CSS.

Admin Account Level Users

  • You are an admin-level user in your system and can change settings.
  • Build It Session: A project-based session; you will learn how to create something with your product(s). In some cases, an example may be provided to copy into your system.
  • Customization Sessions: Some coding and design, including template customization.
  • Learning Lab: Guest presenters will share projects they have successfully implemented at their library. Following the presentation, a Springy trainer will show you how to set up something similar in your system.
  • Product Demo / Sneak Peek: Get an advance look or overview of a new product or one you don't subscribe to.
  • Setup Sessions: Setting up a product to work for you.
  • Skills Session: Build your skills and knowledge of a product.
  • Training Tidbit: Sessions under 30 minutes that cover an in-depth look or tips and tricks on a specific feature.
  • Workshop: An interactive session with limited attendance; may include pre-session homework.

Training Software FAQs

Training Software FAQs

For our training sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings).

For detailed instructions by operating systems, see Zoom's FAQ.

  • The webinar URL from the confirmation or reminder email
  • Speakers or headphones*
  • That's it!
  • Mac OS X with MacOS 10.6.8 /(Snow Leopard) or later
  • Windows 10
  • Windows 8 or 8.1
  • Windows 7
  • Windows Vista with SP1 or later
  • Windows XP with SP3 or later
  • Ubuntu 12.04 or higher
  • Mint 17.1 or higher
  • Red Hat Enterprise Linux 6.4 or higher
  • Oracle Linux 6.4 or higher
  • CentOS 6.4 or higher
  • Fedora 21 or higher
  • OpenSUSE 13.2 or higher
  • ArchLinux (64-bit only)

Supported Tablet and Mobile Devices

  • Surface PRO 2 running Win 8.1
  • Surface PRO 3 running Win 10
  • iOS and Android devices
  • Blackberry devices
  • Windows: IE7+,  Firefox,  Chrome,  Safari5+
  • Mac: Safari5+,  Firefox,  Chrome
  • For 1:1 video calling: 600kbps (down) for HQ video and 1.2 Mbps (down) for HD video
  • For screen sharing only (no video thumbnail): 50-75kbps (down)
  • For screen sharing with video thumbnail: 50-150kbps (down)
  • For audio VoiP: 60-80kbps (down)

For audio over telephone, instead of computer audio (VOIP) dial into a session using either number listed below:


  • +1 646 558 8656 (US Toll)
  • +1 408 638 0968 (US Toll)

Enter the 9 digit meeting number found at the end of the webinar URL.