Event Info
How Two California State Univ. Libraries Used LibAnswers Proactive LibChat
12:30pm - 1:00pm (Eastern Time - US & Canada) change time zone
About:
LibAnswers Proactive LibChat Helps You Reach More Users
Hear from guest speakers Joanna Kimmitt (CSU, Dominguez Hills Library)and Gabriel Gardner (CSU, Long Beach Library) discuss how implementing LibAnswers Proactive LibChat widgets helped them increase user engagement. In fact, user engagement increased so much at the Long Beach Campus Library, they couldn't keep up with demand and reverted back to static LibChat widgets.
These guest speakers will cover:
- Why they implemented, and in once case reverted, LibChat's Proactive Chat Widget.
- Where and how they implemented the Proactive Chat Widget.
- The results which included a 267% increase in chat engagements.
What is LibAnswers w/ LibChat?
LibAnswers is your multi-channel communication platform, helping you boost interactions with users via Twitter, Email, SMS, Facebook, searchable FAQs, and LibChat.
LibChat, a component of LibAnswers, empowers you to create proactive chat widgets that are customizable and embeddedable across your many web sites. Embed a proactive Libchat widget that engages users within 45 seconds on your library homepage and a different proactive Libchat widget that displays after 2 minutes inside your discovery layer. There's no limit to the number or types of chat widgets you can create. All chats, no matter where they originate from, come into one operator console for easy answering.
During this 30 minute webinar, we'll cover:
- (10min) Brief LibAnswers Tour - Join us for a quick tour of LibAnswers, including all the many components that are at your disposal, from searchable FAQs, a robust ticketing system, social media management, LibChat, to the systems & services management tool.
- (2min) LibChat Proactive Chat Examples - We'll explore 2 - 3 examples of different proactive LibChats engaged at real institutions!
- (15min) Proactive LibChat Leads to Real User Engagement - Guest speakers Gabriel and Joanna will present on how implementing a LibAnswers Proactive chat widget led to a significant increase in chats for two CSU Libraries.
- (3-5min) Q & A - Come prepped with questions!
For help, please consult our help documentation and/or contact our support team.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Lending Hub Webinar for Public Libraries
- Date:
- Monday, December 9, 2024
- Time:
- 10:00am - 10:45am
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > Spaces & Equipment
- Register!
Keep your patrons updated: The System Status Management Tool
- Date:
- Tuesday, December 10, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users Intermediate Users
- Products Covered:
- LibAnswers New session!
- Register!
LibCal & Lending Hub Webinar for Public Libraries
- Date:
- Wednesday, December 11, 2024
- Time:
- 11:00am - 11:45am
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > Spaces & Equipment
- Register!
What Your Patrons are Telling You: Statistics in LibGuides
- Date:
- Wednesday, December 11, 2024
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Learning Lab: Boosting Survey Engagement with SMS
- Date:
- Wednesday, December 11, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Learning Lab
- Products Covered:
- Patron Point
- Register!
Build a LibGuide for a Strategic Plan
- Date:
- Thursday, December 12, 2024
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
SpringySession: From Proposal to Presentation: a Step-by-Step Guide to Conference Programs Using Springy Tools
- Date:
- Thursday, December 12, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > LibMaps LibCal LibInsight LibWizard
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Best Practices for your New A-Z List
- Date:
- Tuesday, January 7, 2025
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibCal Basics: Creating Book Club Kits with the Equipment Module
- Date:
- Wednesday, January 8, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users Beginner Users Public Library Interest
- Products Covered:
- LibCal New session!
- Register!