Event Info
24/7 Chat - Join the LibAnswers Community (Going Live: Feb 28, 2020)
11:30am - 12:00pm (Eastern Time - US & Canada) change time zone
About:
Sneak Peek into the LibAnswers 24/7 Cooperative
We're excited to announce that the 24/7 Cooperative features are available to preview in this sneak-peek session! If you're a current LibAnswers user, or excited to learn more about LibAnswers + 24/7 Cooperative, join us for this sneak-peek webinar and explore this new service and all the functionality it affords.
The LibAnswers 24/7 Cooperative will be going live on Feb 28, 2020.
What is the LibAnswers 24/7 Cooperative?
The LibAnswers 24/7 Cooperative allows librarians across multiple LibAnswers systems to provide collaborative chat reference. Librarians answer patron chats on behalf of all member libraries within the cooperative.This means, all of your patrons can get library help, even when your physical doors are closed.
The 24/7 Cooperative is staffed by contributing member libraries and dedicated Springshare MLIS reference librarians. Interested in receiving support from the 24/7 Cooperative but can't give hours - we've got that covered too! We'll discuss different service level options during the webinar.
When is the 24/7 Cooperative Going Live?
The LibAnswers + 24/7 Cooperative will be live starting February 28, 2020! So, if you're interested in joining the LibAnswers Chat Community, sign-up for this webinar and/or contact us about adding LibAnswers 24/7 to your subscription.
We'll cover:
- Service Levels - Contribute to the 24/7 Cooperative, or not; choose coverage for nights and/or weekends only; or choose coverage for select time-periods... we've got lots of service options available.
- Options to Create a Local Cooperative - Are there a few libraries in your consortium? Consider joining together and creating a local cooperative. Chats default to the local library first, then roll's up to the local cooperative, and finally the 24/7 Cooperative.
- Cooperative Overview - Includes creation of chat widgets, signing into the 24/7 Cooperative (if contributing hours), answering chats, and more.
- Reportings & Stats - View the types of reports you'll have access to - including how often your patron's chat widgets were answered by the 24/7 Cooperative.
For help, please consult our help documentation and/or contact our support team.
To get in-depth training on the LibAnswers Cooperative, head over to our QuestionPoint Transition Training Calendar.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
LibCal Basics: Event Calendar Setup
- Date:
- Monday, October 28, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Admin Account Level Users Beginner Users Public Library Interest
- Products Covered:
- LibCal
- Register!
SpringyCamp - All Libraries - Day 2: October 29
- Date:
- Tuesday, October 29, 2024
- Time:
- 12:00pm - 3:00pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- SpringyCamp
- Register!
LibCal Basics: Space Booking Setup
- Date:
- Wednesday, October 30, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users Beginner Users Public Library Interest
- Products Covered:
- LibCal > Spaces & Equipment
- Register!
Setting Up LibCal Hours, Exceptions, Holidays and more!
- Date:
- Thursday, October 31, 2024
- Time:
- 1:00pm - 1:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
LibCal Basics: Creating & Managing Events
- Date:
- Thursday, October 31, 2024
- Time:
- 3:00pm - 3:45pm
- User Type/Language:
- Beginner Users Public Library Interest
- Products Covered:
- LibCal
- Register!
One Stop Data Shop: Streamlining ACRL Data Collection with LibInsight
- Date:
- Monday, November 4, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibInsight
- Register!
Lions and Tigers and...Monsters! Build a Chatbot Adventure
- Date:
- Tuesday, November 5, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers > LibChat LibAnswers New session!
- Register!
Creating Popular Appointments with LibCal
- Date:
- Wednesday, November 6, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibCal New session!
- Register!
Library Journal Directors' Summit (Columbia, SC)
- From:
- Thursday, November 7, 2024
- To:
- Friday, November 8, 2024