Event Info

Explore LibAnswers Chatbot (Streaming Live on Facebook)
Sunday, January 29, 2023
3:00pm - 3:15pm (Eastern Time - US & Canada) change time zone
3:00pm - 3:15pm (Eastern Time - US & Canada) change time zone
About:
Timezones:
The event is taking place in New Orleans at the LibLearnX conference where local time is CST.
- 2pm CST / 3pm EST
This event will be streamed via Facebook Live!
Chatbot is here to help lighten the load on your chat operators by being the first point of contact for patrons.
- Use our chatbot flows to gather patron information like their name and email, or to provide folks with a selection of FAQs to answer common questions like: “What are your hours?” or “How do I renew an item?“.
- If patrons need more help, chatbot will be able to pass those requests over to your live chat operators, or create tickets in your chosen ticket queue for follow up.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Get in the [Work]Flow: Become a Hiring and Scheduling Pro with LibStaffer
Hiring and Scheduling Made Easy!
We're digging into setting staff up for success using LibStaffer this month! For this installment of our webinar series, explore how LibStaffer can help you become...
More
- Date:
- Tuesday, September 26, 2023
- Time:
- 11:00am - 11:30am
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibStaffer
- Register!
LibGuides Basics: Building Your First LibGuide - Side Nav
Ready to build your first LibGuide using Side Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
We'll cover:
Logging into and...
More
- Date:
- Tuesday, September 26, 2023
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Automagic LTI Tool (v1.3) for Canvas, Blackboard, Moodle, Sakai, Desire2Learn and Brightspace
Want to integrate your LibGuides content into your LMS? This session will get you started with understanding how to use and customize the Automagic LTI tool, using the version 1.3 tool.
The 1.3...
More
- Date:
- Wednesday, September 27, 2023
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
How High-Performing Teams Use LibStaffer
Improve Your Team's Workflow!
We're digging into setting staff up for success using LibStaffer this month! For this installment of our webinar series, learn how to elevate staff scheduling and...
More
- Date:
- Thursday, September 28, 2023
- Time:
- 2:00pm - 2:30pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibStaffer
- Register!
LibGuides Admin Essentials
Are you a new LibGuides Admin? Or have you been one for a while and need a refresher on your Admin abilities? Join us for a 25-minute session to review the top things to know as an Admin in LibGuides....
More
- Date:
- Monday, October 2, 2023
- Time:
- 1:00pm - 1:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!