- Products Covered:
- LibLearnX 2023 - Booth #913
- Session Type:
- Live @Conference
- Talia Richards-Resendes
The event is taking place in New Orleans at the LibLearnX conference where local time is CST.
- 2pm CST / 3pm EST
This event will be streamed via Facebook Live!
Chatbot is here to help lighten the load on your chat operators by being the first point of contact for patrons.
- Use our chatbot flows to gather patron information like their name and email, or to provide folks with a selection of FAQs to answer common questions like: “What are your hours?” or “How do I renew an item?“.
- If patrons need more help, chatbot will be able to pass those requests over to your live chat operators, or create tickets in your chosen ticket queue for follow up.