Event Info

LibAnswers Chatbot is Here!
Print the page Add to a Calendar using iCal
Share page on Facebook This link opens in a new window
Add to Google Calendar This link opens in a new window
Share page on Twitter This link opens in a new window
Wednesday, March 1, 2023
1:00pm - 1:45pm (Eastern Time - US & Canada) change time zone
1:00pm - 1:45pm (Eastern Time - US & Canada) change time zone
About:
Say Hello to Chatbot!
Chatbot is coming at the end of February and you'll want to check it out!
Use your Chatbot flows to:
- Gather patron information like their name and email
- Answer common questions like "What are your hours?" or "How do I renew an item?"
- Pass requests for more help to your live chat operators or create tickets in your chosen ticket queue for follow up
This 45-minute webinar will cover:
- Quick overview of Chatbot functionality
- Sample build of a Chatbot flow
- Exploration of the Chatbot playground
- Time for Q&A
Registration & Confirmation:
- Registration for this event closes two hours before start time.
- Registration closes at 11:00 am US Eastern Time.
- When registering, please use your institution email address and not a Gmail or general email address.
- Using a general email address may delay your registration and ability to attend this webinar.
- One hour before the event, you will receive an email with instructions for signing into the event.
- If you wish to only receive the recording, please disregard this email.
- Can't attend the live event? Simply register to receive the recording!
- The recording will be sent a few days after the event.
Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team.
For help, please consult our help documentation and/or contact our support team.
Registration has closed.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Training Tidbit: Creating a Banner Image for Bootstrap 5 pages
Do you want to update the header on your new A-Z Lists or Blogs in LibGuides? If you will not be using an HTML header and you'd like to create a new eye-catching banner image to use on your site, this...
More
- Date:
- Monday, August 18, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Accessibility for LibGuides
While system-generated content in LibGuides, like navigation, is designed to be accessible, users are responsible for making sure their guide content and customizations also adhere to accessibility...
More
- Date:
- Tuesday, August 19, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Advanced Users Intermediate Users Regular Level Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Library Technology Immersion Conference
When: Wednesday, August 20 - Friday, August 22
Where: James B. Hunt Jr. Library (NC State University Libraries)
Website: atechcon.org
- From:
- Wednesday, August 20, 2025
- To:
- Friday, August 22, 2025
LibAnswers: Add Tasks and Due Dates to Tickets & Chats
Are you a checklist person? If so, you'll love the ability to assign tasks to tickets and chats! If you use your ticket queue or chat service to manage requests for ILL, reserves, or even IT work,...
More
- Date:
- Wednesday, August 20, 2025
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibAnswers LibAnswers > LibChat
- Register!
LibGuides Basics: Building Your First LibGuide - Side Nav
Ready to build your first LibGuide using Side Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
We'll cover:
Logging into and...
More
- Date:
- Thursday, August 21, 2025
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Beyond the Floor Plan: Creative and Inclusive Library Navigation
Floor Plans are Just the Beginning
Library maps aren't just for navigation. Now that you're familiar with LibMaps, we're exploring how your patrons can benefit from a library wayfinding system. In...
More
- Date:
- Thursday, August 21, 2025
- Time:
- 2:00pm - 2:45pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > LibMaps
- Register!
Learning Lab: Demonstrating Cost-Savings Data with LibInsight
The University of Alabama at Birmingham's (UAB) Libraries have been entering into transformative agreements with a variety of publishers for the past several years. As this initiative gained traction,...
More
- Date:
- Tuesday, August 26, 2025
- Time:
- 11:00am - 12:00pm
- Session Type:
- Learning Lab
- Products Covered:
- LibInsight
- Register!
Using LibCal Widgets to embed events, appointments and space bookings
Whether you use LibCal for event calendars, one-on-one appointments, or space reservations, you can use widgets to embed your LibCal content in your website! We've recently added the ability to SAVE...
More
- Date:
- Tuesday, August 26, 2025
- Time:
- 2:00pm - 2:40pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibCal
- Register!
Your LibApps Account: Activating Multi-Factor Authentication (MFA)
Multi-factor authentication (MFA) is one of the gold standards for safeguarding web accounts against hackers, data breaches, and other online threats. At Springshare, we prioritize your data security...
More
- Date:
- Wednesday, August 27, 2025
- Time:
- 9:00am - 9:30am
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- Multi-Product New session!
- Register!