Event Info
LibAnswers Chatbot is Here!
Print the page Add to a Calendar using iCal
Share page on Facebook This link opens in a new window
Add to Google Calendar This link opens in a new window
Share page on Twitter This link opens in a new window
Wednesday, March 1, 2023
1:00pm - 1:45pm (Eastern Time - US & Canada) change time zone
1:00pm - 1:45pm (Eastern Time - US & Canada) change time zone
About:
Say Hello to Chatbot!
Chatbot is coming at the end of February and you'll want to check it out!
Use your Chatbot flows to:
- Gather patron information like their name and email
- Answer common questions like "What are your hours?" or "How do I renew an item?"
- Pass requests for more help to your live chat operators or create tickets in your chosen ticket queue for follow up
This 45-minute webinar will cover:
- Quick overview of Chatbot functionality
- Sample build of a Chatbot flow
- Exploration of the Chatbot playground
- Time for Q&A
Registration & Confirmation:
- Registration for this event closes two hours before start time.
- Registration closes at 11:00 am US Eastern Time.
- When registering, please use your institution email address and not a Gmail or general email address.
- Using a general email address may delay your registration and ability to attend this webinar.
- One hour before the event, you will receive an email with instructions for signing into the event.
- If you wish to only receive the recording, please disregard this email.
- Can't attend the live event? Simply register to receive the recording!
- The recording will be sent a few days after the event.
Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team.
For help, please consult our help documentation and/or contact our support team.
Registration has closed.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Getting Started with LibSites: Building Pages
LibSites is the all-new website builder from Springshare. With LibSites, you can create webpages, blogs, and full websites with our drag and drop editor. In this session, we'll talk about planning...
More
- Date:
- Tuesday, December 2, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibSites New session!
- Register!
Best Practices for Building LibChat Widgets
A successful chat with your patrons starts with building an effective chat widget! In this session, we will go over the basics of how to build chat widgets with an emphasis on what works best.
We'll...
More
- Date:
- Wednesday, December 3, 2025
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users Regular Level Users
- Products Covered:
- LibAnswers > LibChat New session!
- Register!
Getting to Know LibConnect Pro
LibConnect Pro is an email marketing tool that integrates with your ILS, allowing you to deliver the right message to the right patron at the right time. Join us to learn how to segment your audience,...
More
- Date:
- Thursday, December 4, 2025
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Admin Account Level Users Intermediate Users Public Library Interest Regular Level Users
- Products Covered:
- LibConnect Pro
- Register!
Your LibApps Account: Activating Multi-Factor Authentication (MFA)
Multi-factor authentication (MFA) is one of the gold standards for safeguarding web accounts against hackers, data breaches, and other online threats. At Springshare, we prioritize your data security...
More
- Date:
- Thursday, December 4, 2025
- Time:
- 2:00pm - 2:30pm
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibApps Multi-Product New session!
- Register!
Setting Up LibCal Hours, Exceptions, Holidays and more!
Join us for a short session as we look at how to use Weekly Templates and Exceptions to make sharing your library hours and closings a breeze! Using Hours widgets, you will only need to update your...
More
- Date:
- Monday, December 8, 2025
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
Best Practices for LibApps Accounts
Are you a LibApps Admin? If not, do you know who your admin is? LibApps admins manage LibApps accounts and are essential for the efficient operation of your Springshare tools.
We'll cover:
Why...
More
- Date:
- Tuesday, December 9, 2025
- Time:
- 12:00pm - 12:40pm
- User Type/Language:
- Admin Account Level Users Regular Level Users
- Products Covered:
- LibApps New session!
- Register!
CareerShift @ SoACE Annual Conference (Southern Association of Colleges and Employers)
When: Wednesday, December 10 - Thursday, December 11
Where: Omni Nashville Hotel in Nashville, TN
Website: soace.org/2025-conference
- From:
- Wednesday, December 10, 2025
- To:
- Thursday, December 11, 2025
CareerShift @ MPACE Annual Conference (Mountain Pacific Association of Colleges and Employers)
When: Wednesday, December 10 - Friday, December 12
Where: Park MGM in Las Vegas, NV
Website: sites.google.com/mpace.org/mpace2025annualconference
- From:
- Wednesday, December 10, 2025
- To:
- Friday, December 12, 2025
Springy Cleaning for LibGuides
Whether you've inherited a LibGuides system and you're just not sure what's going on with it, or you're feeling the need for a thorough Springy Cleaning, this session is for you! We'll discuss ways to...
More
- Date:
- Wednesday, December 10, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!