Event Info

LibAnswers Chatbot is Here!
Print the page Add to a Calendar using iCal
Share page on Facebook This link opens in a new window
Add to Google Calendar This link opens in a new window
Share page on Twitter This link opens in a new window
Wednesday, March 1, 2023
1:00pm - 1:45pm (Eastern Time - US & Canada) change time zone
1:00pm - 1:45pm (Eastern Time - US & Canada) change time zone
About:
Say Hello to Chatbot!
Chatbot is coming at the end of February and you'll want to check it out!
Use your Chatbot flows to:
- Gather patron information like their name and email
- Answer common questions like "What are your hours?" or "How do I renew an item?"
- Pass requests for more help to your live chat operators or create tickets in your chosen ticket queue for follow up
This 45-minute webinar will cover:
- Quick overview of Chatbot functionality
- Sample build of a Chatbot flow
- Exploration of the Chatbot playground
- Time for Q&A
Registration & Confirmation:
- Registration for this event closes two hours before start time.
- Registration closes at 11:00 am US Eastern Time.
- When registering, please use your institution email address and not a Gmail or general email address.
- Using a general email address may delay your registration and ability to attend this webinar.
- One hour before the event, you will receive an email with instructions for signing into the event.
- If you wish to only receive the recording, please disregard this email.
- Can't attend the live event? Simply register to receive the recording!
- The recording will be sent a few days after the event.
Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team.
For help, please consult our help documentation and/or contact our support team.
Registration has closed.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Massachusetts Library Association Annual Conference - Booth #23
When: Monday, May 19 - Tuesday, May 20
Where: Sea Crest Beach Resort in North Falmouth, MA
Website: masslib.org/conference.html
- From:
- Monday, May 19, 2025
- To:
- Tuesday, May 20, 2025
- Session Type:
- Live @Conference
Vermont Library Association Annual Conference
When: Monday, May 19
Where: Killington Grand Resort Hotel and Conference Center in Killington, VT
Website: vermontlibraries.org/conference
- Date:
- Monday, May 19, 2025
- Time:
- All Day Event
- Session Type:
- Live @Conference
Training Tidbit: LibApps Domains and Certificates
Are you considering moving to or switching your custom domain? Not sure how security certificates work? Join us for a 20 minute mini-session as we look at customizing domains and certificates in...
More
- Date:
- Tuesday, May 20, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Multi-Product
- Register!
Rhode Island Library Association Annual Conference
When: Wednesday, May 21 - Thursday, May 22
Where: University of Rhode Island in Kingston, RI
Website: rilibraries.org/2025-Annual-Conference
- From:
- Wednesday, May 21, 2025
- To:
- Thursday, May 22, 2025
- Session Type:
- Live @Conference
Create an Annual Report with LibInsight
Regardless of when your academic or fiscal year ends, it's always a good time to think about your next annual report. With LibInsight you can create a visual display of your library's circulation,...
More
- Date:
- Wednesday, May 21, 2025
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Admin Account Level Users Intermediate Users
- Products Covered:
- LibInsight
- Register!
Springshare Answers Your Questions About LibAnswers
At Springshare, we answer LOTS of questions about LibAnswers on a daily basis. From chats to stats, FAQs to page views, you'll learn the answers to Springshare customers' most frequently asked...
More
- Date:
- Thursday, May 22, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers
- Register!
New Jersey Library Association Annual Conference
When: Wednesday, May 28 - Friday, May 30
Where: Harrah's Casino in Atlantic City, NJ
Website: njla.org/conference
- From:
- Wednesday, May 28, 2025
- To:
- Friday, May 30, 2025
- Session Type:
- Live @Conference
Implementing LibAuth in LibAnswers, LibCal, and LibGuides
LibAuth is a standard part of Springshare's tools that allows you to securely integrate your institution's authentication system with LibApps. In this session, we will go over the basics of setting up...
More
- Date:
- Wednesday, May 28, 2025
- Time:
- 12:00pm - 12:40pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- Multi-Product New session!
- Register!
Subjects & Tags: Help your Patrons find your LibGuides
Subjects and tags are simple but powerful tools in your LibGuides site. In this session, we'll discuss how to make the most of subjects and tags so your patrons can more easily find your fabulous...
More
- Date:
- Thursday, May 29, 2025
- Time:
- 2:00pm - 2:30pm
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!