Event Title

LibAnswers Chatbot is Here!

Monday, March 20, 2023
3:00pm - 3:45pm (Eastern Time - US & Canada) change time zone

Event Details


Products Covered:
LibAnswers > LibChat  
Session Type:
Product Demo / Sneak Peek
Talia Richards-Resendes


Say Hello to Chatbot!

Chatbot is coming at the end of February and you'll want to check it out!

Use your Chatbot flows to:

  • Gather patron information like their name and email
  • Answer common questions like "What are your hours?" or "How do I renew an item?"
  • Pass requests for more help to your live chat operators or create tickets in your chosen ticket queue for follow up

This 45-minute webinar will cover:

  • Quick overview of Chatbot functionality
  • Sample build of a Chatbot flow
  • Exploration of the Chatbot playground
  • Time for Q&A

Registration & Confirmation:

  • Registration for this event closes two hours before start time.
    • Registration closes at 1:00 pm US Eastern Time.
  • When registering, please use your institution email address and not a Gmail or general email address.
    • Using a general email address may delay your registration and ability to attend this webinar.
  • One hour before the event, you will receive an email with instructions for signing into the event.
    • If you wish to only receive the recording, please disregard this email.
  • Can't attend the live event? Simply register to receive the recording!
    • The recording will be sent a few days after the event.
Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team
Registration has closed.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.