Event Info

Explore LibAnswers Chatbot

Saturday, June 24, 2023
11:15am - 11:30am (Eastern Time - US & Canada) change time zone

About:

Time Zones:

  • 11:15am - 11:30am Eastern Time
  • 10:15am - 10:30am Central Time / Timezone of ALA Conference

Chatbot is here to help lighten the load on your chat operators by being the first point of contact for patrons.

  • Use our chatbot flows to gather patron information like their name and email, or to provide folks with a selection of FAQs to answer common questions like: “What are your hours?” or “How do I renew an item?“.
  • If patrons need more help, chatbot will be able to pass those requests over to your live chat operators, or create tickets in your chosen ticket queue for follow up.