Event Info
![Getting Started with Chatbot for LibAnswers](https://libapps.s3.amazonaws.com/customers/1/images/Chatbot_-_LI_Chat.png)
Getting Started with Chatbot for LibAnswers
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
Inspired by SpringyCamp's Welcome Stephenbot: Implementing Chatbot at Maritime College with Lauren Bradley, SUNY Maritime College? Now learn how to do it!
Learn how to set up Chatbot as the first point of contact for your online patrons, guiding them through options, and passing them on to a resource or staff member as needed. Chatbot can route patron questions to specific chat departments, prompt your user to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form. Chatbot can be used whether or not your library currently uses live chat operators.
Learn how to set up Chatbot for your site!
We'll cover:
- Getting to know Chatbot for LibAnswers
- Setting up a flow
- Using the question bank
- Applying a flow to a chat widget
- Setting an image for your Chatbot
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
IGELU Conference
- From:
- Monday, September 9, 2024
- To:
- Thursday, September 12, 2024
LibGuides Basics: Building Your First LibGuide - Top Nav
- Date:
- Tuesday, September 10, 2024
- Time:
- 10:00am - 11:00am
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Training Tidbit: Text Message (SMS) Alerts for LibCal Events
- Date:
- Wednesday, September 11, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal New session!
- Register!
ARSL Annual Conference (Booth #49)
- From:
- Thursday, September 12, 2024
- To:
- Friday, September 13, 2024
London Libraries Conference - London, UK
- Date:
- Friday, September 13, 2024
- Time:
- All Day Event
Training Tidbit: Printable Event Flyers in LibCal
- Date:
- Tuesday, September 17, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal
- Register!
Training Tidbit: Box Level Navigation and Anchor Links
- Date:
- Wednesday, September 18, 2024
- Time:
- 12:00pm - 12:20pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Join the Springshare Lounge!
- Date:
- Thursday, September 19, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users
- Products Covered:
- Multi-Product New session!
- Register!
Best Practices for Chatbot
- Date:
- Monday, September 23, 2024
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers > LibChat LibAnswers New session!
- Register!