Event Info

Getting Started with Chatbot for LibAnswers

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Wednesday, September 20, 2023
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone

About:

Inspired by SpringyCamp's Welcome Stephenbot: Implementing Chatbot at Maritime College with Lauren Bradley, SUNY Maritime College? Now learn how to do it!

Learn how to set up Chatbot as the first point of contact for your online patrons, guiding them through options, and passing them on to a resource or staff member as needed. Chatbot can route patron questions to specific chat departments, prompt your user to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form. Chatbot can be used whether or not your library currently uses live chat operators. 

Learn how to set up Chatbot for your site!

We'll cover: 

  • Getting to know Chatbot for LibAnswers
  • Setting up a flow
  • Using the question bank
  • Applying a flow to a chat widget
  • Setting an image for your Chatbot
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