Event Info
![Getting Started with Chatbot for LibAnswers](https://libapps.s3.amazonaws.com/customers/1/images/Chatbot_-_LI_Chat.png)
Getting Started with Chatbot for LibAnswers
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
Inspired by SpringyCamp's Welcome Stephenbot: Implementing Chatbot at Maritime College with Lauren Bradley, SUNY Maritime College? Now learn how to do it!
Learn how to set up Chatbot as the first point of contact for your online patrons, guiding them through options, and passing them on to a resource or staff member as needed. Chatbot can route patron questions to specific chat departments, prompt your user to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form. Chatbot can be used whether or not your library currently uses live chat operators.
Learn how to set up Chatbot for your site!
We'll cover:
- Getting to know Chatbot for LibAnswers
- Setting up a flow
- Using the question bank
- Applying a flow to a chat widget
- Setting an image for your Chatbot
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Getting Started with LibCal for Admins (CLEVNET #1)
- Date:
- Tuesday, July 30, 2024
- Time:
- 2:00pm - 2:45pm
- Register!
LibGuides Accordions
- Date:
- Tuesday, July 30, 2024
- Time:
- 2:00pm - 2:20pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Training Tidbit: Creating graphics for blog posts
- Date:
- Wednesday, July 31, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Setting Up LibCal Hours, Exceptions, Holidays and more!
- Date:
- Thursday, August 1, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
Event Calendar Setup for Admins (CLEVNET #2)
- Date:
- Tuesday, August 6, 2024
- Time:
- 2:00pm - 2:45pm
- Register!
LibStaffer: Using working hours and more
- Date:
- Tuesday, August 6, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibStaffer
- Register!
Ticket Queues: Improve Efficiency with New Features
- Date:
- Wednesday, August 7, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibAnswers New session!
- Register!
Conozca el nuevo blog de LibGuides
- Date:
- Tuesday, August 13, 2024
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Intermediate Users En Español
- Products Covered:
- ¡Sesión nueva! LibGuides & LibGuides CMS
- Register!
Appointments Setup for Admins (CLEVNET #3)
- Date:
- Tuesday, August 13, 2024
- Time:
- 2:00pm - 3:00pm
- Register!