Event Info

Getting Started with Chatbot for LibAnswers
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
Inspired by SpringyCamp's Welcome Stephenbot: Implementing Chatbot at Maritime College with Lauren Bradley, SUNY Maritime College? Now learn how to do it!
Learn how to set up Chatbot as the first point of contact for your online patrons, guiding them through options, and passing them on to a resource or staff member as needed. Chatbot can route patron questions to specific chat departments, prompt your user to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form. Chatbot can be used whether or not your library currently uses live chat operators.
Learn how to set up Chatbot for your site!
We'll cover:
- Getting to know Chatbot for LibAnswers
- Setting up a flow
- Using the question bank
- Applying a flow to a chat widget
- Setting an image for your Chatbot
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Get in the [Work]Flow: Become a Hiring and Scheduling Pro with LibStaffer
- Date:
- Tuesday, September 26, 2023
- Time:
- 11:00am - 11:30am
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibStaffer
- Register!
LibGuides Basics: Building Your First LibGuide - Side Nav
- Date:
- Tuesday, September 26, 2023
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Automagic LTI Tool (v1.3) for Canvas, Blackboard, Moodle, Sakai, Desire2Learn and Brightspace
- Date:
- Wednesday, September 27, 2023
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
How High-Performing Teams Use LibStaffer
- Date:
- Thursday, September 28, 2023
- Time:
- 2:00pm - 2:30pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibStaffer
- Register!
LibGuides Admin Essentials
- Date:
- Monday, October 2, 2023
- Time:
- 1:00pm - 1:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!