Measuring Patron Satisfaction with NPS (Net Promoter Score℠) in LibAnswers
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Monday, November 27, 2023
1:30pm - 2:15pm (Eastern Time - US & Canada) change time zone
1:30pm - 2:15pm (Eastern Time - US & Canada) change time zone
About:
NPS® measures patron satisfaction with your library's services, resources, or overall institution.
With the Net Promoter Score℠ Module You Can:
- Collect feedback from patrons who:
- visit the website
- attend library events
- use your chat service and more
- Review positive comments to give your fans more of what they want
- If they are dissatisfied, understand why and make targeted improvements
- Track your institution's score over time
In this Session:
- A brief intro to the NPS tool
- Building and customizing a survey
- Options for distributing the survey to your patrons
- Analyzing responses and results
- Best practices for NPS
Theme: Understanding Patrons
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
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