Measuring Patron Satisfaction with NPS (Net Promoter Score℠) in LibAnswers
Print the page Add to a Calendar using iCal
Share page on Facebook This link opens in a new window
Add to Google Calendar This link opens in a new window
Share page on Twitter This link opens in a new window
Monday, November 27, 2023
1:30pm - 2:15pm (Eastern Time - US & Canada) change time zone
1:30pm - 2:15pm (Eastern Time - US & Canada) change time zone
About:
NPS® measures patron satisfaction with your library's services, resources, or overall institution.
With the Net Promoter Score℠ Module You Can:
- Collect feedback from patrons who:
- visit the website
- attend library events
- use your chat service and more
- Review positive comments to give your fans more of what they want
- If they are dissatisfied, understand why and make targeted improvements
- Track your institution's score over time
In this Session:
- A brief intro to the NPS tool
- Building and customizing a survey
- Options for distributing the survey to your patrons
- Analyzing responses and results
- Best practices for NPS
Theme: Understanding Patrons
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
Best Practices for your New A-Z List
It's been more than a year since we launched the new A-Z Database List, and in that time, we've all learned some best practices for making the most of the public and admin interfaces. Join us to learn...
More
- Date:
- Tuesday, January 7, 2025
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibCal Basics: Creating Book Club Kits with the Equipment Module
If your library lends book club kits, this is the session for you! In this 30 minute session, we'll cover what you need to know to set up LibCal's Equipment module to lend book club kits.
We'll...
More
- Date:
- Wednesday, January 8, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users Beginner Users Public Library Interest
- Products Covered:
- LibCal New session!
- Register!
Understanding Your Data in LibCal
Now that you have gathered all of your data in LibCal, learn how to analyze your stats. From Space and Equipment bookings to Appointments and Events, we will look at the data the system collects and...
More
- Date:
- Thursday, January 9, 2025
- Time:
- 2:00pm - 2:45pm
- Session Type:
- Fundamentals
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users
- Products Covered:
- LibCal
- Register!
LibGuides Basics: Building Your First LibGuide - Top Nav
Ready to build your first LibGuide using Top Tab Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
We'll cover:
Logging into and...
More
- Date:
- Monday, January 13, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
La creación de su primera LibGuide: Navegación Lateral
¿Listo/a para crear su primera LibGuide con navegación lateral? ¿No sabe dónde o cómo empezar? En esta sesión, explicaremos los aspectos básicos de la creación de una guía.
Los tópicos a...
More
- Date:
- Tuesday, January 14, 2025
- Time:
- 9:00am - 10:00am
- User Type/Language:
- Beginner Users En Español
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibCal Admin Essentials
Are you a new LibCal Admin? Or have you been one for a while and need a refresher on your Admin abilities? Join us for a 40-minute session where we go over the top things to know as an Admin in...
More
- Date:
- Wednesday, January 15, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
Patron Point: Get Noticed with Notices
With Notices, included in your Patron Point subscription, you can display book covers, add branding, and share important library information or events. Are you thinking about adding notices for your...
More
- Date:
- Wednesday, January 15, 2025
- Time:
- 3:30pm - 4:00pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- Patron Point
- Register!
Meet the New LibGuides Blog
The blogs area in LibGuides is all-new! Join us for a one-hour session as we demonstrate how to use the new blog tool. We will show different ways to use images, check out the new Rich Text editor,...
More
- Date:
- Thursday, January 16, 2025
- Time:
- 10:00am - 11:00am
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- Early Bird/EU Opt Time LibGuides & LibGuides CMS
- Register!
Designing Your LibAnswers Homepage
Want to make your LibAnswers homepage POP? Looking for ways to engage your users and provide the answers they need front and center? Join us for a session where we will look at how to create new...
More
- Date:
- Tuesday, January 21, 2025
- Time:
- 1:00pm - 1:50pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers Multi-Product New session!
- Register!
