Event Info

Measuring Patron Satisfaction with NPS (Net Promoter Score℠) in LibAnswers

Monday, November 27, 2023
1:30pm - 2:15pm (Eastern Time - US & Canada) change time zone


NPS® measures patron satisfaction with your library's services, resources, or overall institution. 

With the Net Promoter Score℠ Module You Can: 

  • Collect feedback from patrons who:
    • visit the website
    • attend library events
    • use your chat service and more 
  • Review positive comments to give your fans more of what they want 
  • If they are dissatisfied, understand why and make targeted improvements 
  • Track your institution's score over time 

In this Session: 

  • A brief intro to the NPS tool
  • Building and customizing a survey
  • Options for distributing the survey to your patrons
  • Analyzing responses and results
  • Best practices for NPS

Theme: Understanding Patrons

Registration has closed.