Medición de la satisfacción de los usuarios con NPS (Net Promoter Score℠) en LibAnswers
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Thursday, November 30, 2023
12:00pm - 12:50pm (Eastern Time - US & Canada) change time zone
12:00pm - 12:50pm (Eastern Time - US & Canada) change time zone
About:
NPS® mide la satisfacción de sus usuarios con los servicios, los recursos o la biblioteca en general. Acompáñenos para aprender cómo puede ser de utilidad en su biblioteca.
Con el módulo Net Promoter Score℠ ustedes pueden obtener retroalimentación de usuarios que visitan su sitio web, asisten a eventos de la biblioteca, usan su servicio de chat y más.
Podrán revisar los comentarios positivos para darles a sus usuarios más de lo que quieren y comprender la razón por la cual algunos usuarios pueden estar insatisfechos y hacer las mejoras requeridas. NPS les permite realizar un seguimiento de la calificación de su institución a lo largo del tiempo.
Los tópicos a cubrir:
- Una introducción a la herramienta NPS®
- Crear y personalizar una encuesta
- Opciones para distribuir la encuesta a sus usuarios
- Analizar respuestas y resultados
- Mejores prácticas para NPS®
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
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