Measuring Patron Satisfaction with NPS (Net Promoter Score℠) in LibAnswers
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Monday, March 4, 2024
11:00am - 11:45am (Eastern Time - US & Canada) change time zone
11:00am - 11:45am (Eastern Time - US & Canada) change time zone
About:
NPS® measures patron satisfaction with your library's services, resources, or the institution overall.
With the Net Promoter Score℠ Module You Can:
- Collect feedback from patrons who:
- visit the website
- attend library events
- use your chat service and more
- Review positive comments to give your fans more of what they want
- If they are dissatisfied, understand why and make targeted improvements
- Track your institution's score over time theme: Know your patrons
We'll cover:
- Understanding NPS® functionality
- Setting up an NPS® survey
- Building an email campaign
Theme: Understanding Patrons
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
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