Event Info
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Gathering Actionable Reference Statistics
1:00pm - 1:45pm (Eastern Time - US & Canada) change time zone
About:
Deep Dive Into Data Webinar Series
Here at Springshare, we're focusing on data analysis this May and June to help you get ready for your new fiscal year decision-making. This webinar series covers features of LibInsight that help you make data-driven decisions.
Webinar #2: Is What You're Collecting Actually Working For You?
Not all reference questions are equal in terms of difficulty, time spent in answering, or resources covered. Use LibInsight to collect just as much reference transaction data as you need to help you make data-driven decisions about staffing levels, collection development, and more.
We'll cover:
- Granular Individual Transactions - Collect metadata about individual transactions that help make up the big picture of your reference services.
- Collect Aggregate Reference Data - Record just the numbers of questions, chats, and more.
- LibAnswers Integration - Connect LibInsight to your LibAnswers system and automatically retrieve reference data.
For help, please consult our help documentation and/or contact our support team.
*By registering for this event, you consent to be contacted by Springshare.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Getting Started with LibCal for Admins (CLEVNET #1)
- Date:
- Tuesday, July 30, 2024
- Time:
- 2:00pm - 2:45pm
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LibGuides Accordions
- Date:
- Tuesday, July 30, 2024
- Time:
- 2:00pm - 2:20pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
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Training Tidbit: Creating graphics for blog posts
- Date:
- Wednesday, July 31, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS
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Setting Up LibCal Hours, Exceptions, Holidays and more!
- Date:
- Thursday, August 1, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
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Event Calendar Setup for Admins (CLEVNET #2)
- Date:
- Tuesday, August 6, 2024
- Time:
- 2:00pm - 2:45pm
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LibStaffer: Using working hours and more
- Date:
- Tuesday, August 6, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibStaffer
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Ticket Queues: Improve Efficiency with New Features
- Date:
- Wednesday, August 7, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibAnswers New session!
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Conozca el nuevo blog de LibGuides
- Date:
- Tuesday, August 13, 2024
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Intermediate Users En Español
- Products Covered:
- ¡Sesión nueva! LibGuides & LibGuides CMS
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Appointments Setup for Admins (CLEVNET #3)
- Date:
- Tuesday, August 13, 2024
- Time:
- 2:00pm - 3:00pm
- Register!