Event Info

Gathering Actionable Reference Statistics

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Wednesday, May 15, 2024
1:00pm - 1:45pm (Eastern Time - US & Canada) change time zone

About:

Deep Dive Into Data Webinar Series

Here at Springshare, we're focusing on data analysis this May and June to help you get ready for your new fiscal year decision-making. This webinar series covers features of LibInsight that help you make data-driven decisions.

Webinar #2: Is What You're Collecting Actually Working For You?

Not all reference questions are equal in terms of difficulty, time spent in answering, or resources covered. Use LibInsight to collect just as much reference transaction data as you need to help you make data-driven decisions about staffing levels, collection development, and more.

We'll cover:

  • Granular Individual Transactions - Collect metadata about individual transactions that help make up the big picture of your reference services.
  • Collect Aggregate Reference Data - Record just the numbers of questions, chats, and more.
  • LibAnswers Integration - Connect LibInsight to your LibAnswers system and automatically retrieve reference data.
Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team. 

*By registering for this event, you consent to be contacted by Springshare.

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