How to Answer Tickets: LibAnswers for Everyday Users
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Tuesday, July 16, 2024
1:00pm - 1:40pm (Eastern Time - US & Canada) change time zone
1:00pm - 1:40pm (Eastern Time - US & Canada) change time zone
About:
LibAnswers has many great features to make answering your patrons' questions easy. Whether you are a new LibAnswers user or would just like a refresher, join us for this session where we will go over the basics and key features.
We'll cover:
- Understanding ticket views
- Replying to tickets
- Transferring tickets
- Using Internal notes
- Reusing answers
- Dealing with Spam
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
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