Event Info

How to Answer Tickets: LibAnswers for Everyday Users

Tuesday, July 16, 2024
1:00pm - 1:40pm (Eastern Time - US & Canada) change time zone

About:

LibAnswers has many great features to make answering your patrons' questions easy. Whether you are a new LibAnswers user or would just like a refresher, join us for this session where we will go over the basics and key features. 

We'll cover:

  • Understanding ticket views
  • Replying to tickets
  • Transferring tickets
  • Using Internal notes
  • Reusing answers
  • Dealing with Spam

Register below to attend LIVE. Not able to attend live, no problem. Just sign up below to get an email when the recording is available. All LIVE Session attendees will receive an email with information on how to access the recording and obtain a certificate of course completion.