How to Answer Tickets: LibAnswers for Everyday Users
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Tuesday, July 16, 2024
1:00pm - 1:40pm (Eastern Time - US & Canada) change time zone
1:00pm - 1:40pm (Eastern Time - US & Canada) change time zone
About:
LibAnswers has many great features to make answering your patrons' questions easy. Whether you are a new LibAnswers user or would just like a refresher, join us for this session where we will go over the basics and key features.
We'll cover:
- Understanding ticket views
- Replying to tickets
- Transferring tickets
- Using Internal notes
- Reusing answers
- Dealing with Spam
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
LibCal Basics: Event Calendar Setup
Do you need to get a running start with LibCal Events? This session will go over getting event calendars set up and shared settings configured so that you can start publishing and sharing...
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- Date:
- Monday, October 28, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Admin Account Level Users Beginner Users Public Library Interest
- Products Covered:
- LibCal
- Register!
SpringyCamp - All Libraries - Day 2: October 29
SpringyCamp is our virtual user conference where real-life Springshare users share how they’re using Springy Tools inside their library. Get inspired and receive practical tips and applications…all...
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- Date:
- Tuesday, October 29, 2024
- Time:
- 12:00pm - 3:00pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- SpringyCamp
- Register!
LibCal Basics: Space Booking Setup
Do you book out meeting rooms, conferences, or study rooms to patrons? Get them all set up and available for booking in LibCal's Space Booking module.
We'll cover:
Space organization and...
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- Date:
- Wednesday, October 30, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users Beginner Users Public Library Interest
- Products Covered:
- LibCal > Spaces & Equipment
- Register!
Setting Up LibCal Hours, Exceptions, Holidays and more!
With the academic calendar getting underway and the fall and winter holidays approaching, now's the perfect time to update your library hours. Join us for a short session as we look at how to use...
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- Date:
- Thursday, October 31, 2024
- Time:
- 1:00pm - 1:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
LibCal Basics: Creating & Managing Events
Planning something exciting at your library? Share your library events and manage registrations with LibCal's Event Calendars.
We'll cover:
Creating & publishing events
Adding & managing...
More
- Date:
- Thursday, October 31, 2024
- Time:
- 3:00pm - 3:45pm
- User Type/Language:
- Beginner Users Public Library Interest
- Products Covered:
- LibCal
- Register!
One Stop Data Shop: Streamlining ACRL Data Collection with LibInsight
Simplify your library’s ACRL survey prep with LibInsight! In this webinar, we'll show you how LibInsight can centralize and simplify all your data collection and reporting, making it easier to...
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- Date:
- Monday, November 4, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibInsight
- Register!
Lions and Tigers and...Monsters! Build a Chatbot Adventure
Chatbot can do so much more than answer questions about your library's hours! Join us and get inspired to create a choose-your-own-chatbot-adventure for library patrons, young and old and...
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- Date:
- Tuesday, November 5, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers > LibChat LibAnswers New session!
- Register!
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If your library offers 1-1 appointments with staff, LibCal has some great tools for managing, advertising and even hosting those appointments.
In this session, you'll learn how to use Appointments...
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- Date:
- Wednesday, November 6, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibCal New session!
- Register!
Library Journal Directors' Summit (Columbia, SC)
When: Thursday, Nov 7 - Friday, No 8
Where: Richland Library (Columbia, SC)
Website: https://www.libraryjournal.com/event/lj-directors-summit-2024
- From:
- Thursday, November 7, 2024
- To:
- Friday, November 8, 2024
