How to Answer Tickets: LibAnswers for Everyday Users
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Tuesday, July 16, 2024
1:00pm - 1:40pm (Eastern Time - US & Canada) change time zone
1:00pm - 1:40pm (Eastern Time - US & Canada) change time zone
About:
LibAnswers has many great features to make answering your patrons' questions easy. Whether you are a new LibAnswers user or would just like a refresher, join us for this session where we will go over the basics and key features.
We'll cover:
- Understanding ticket views
- Replying to tickets
- Transferring tickets
- Using Internal notes
- Reusing answers
- Dealing with Spam
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
PaLA Annual Conference (Booth #36)
Pennsylvania Library Association Annual Conference
When: October 7 - 8
Where: Harrisburg Hilton
Booth: #36
Website: https://www.palibraries.org/page/2024ConferenceGeneralInfo
Don't miss Springy...
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- From:
- Monday, October 7, 2024
- To:
- Tuesday, October 8, 2024
- Session Type:
- Live @Conference
Training Tidbit: LibGuides Site Cleanup - Bulk Delete Assets
LibGuides users now have the ability to remove assets in bulk - including unmapped assets! Learn how to clean up your Assets Library with the bulk delete tool.
We'll cover:
Maintaining the asset...
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- Date:
- Tuesday, October 8, 2024
- Time:
- 12:00pm - 12:20pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Illinois Library Association Annual Conference (Peoria, IL)
When: Wednesday, Oct 9 - Thursday, Oct 10
Where: Peoria Civic Center, Booth #420
Website: https://www.ila.org/events/annual-conference
- From:
- Wednesday, October 9, 2024
- To:
- Thursday, October 10, 2024
Accessibility for LibGuides
While system-generated content in LibGuides, like navigation, is designed to be accessible, users are responsible for making sure their guide content and customizations also adhere to accessibility...
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- Date:
- Wednesday, October 9, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Learning Lab: Here There Be Monsters… in the Library!
Do you dare enter a world of digital mystery and adventure? *insert suspenseful music*
Join Melody Steiner, Arts and Humanities Librarian at Lorain County Community College (LCCC) and Ellen...
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- Date:
- Thursday, October 10, 2024
- Time:
- 2:00pm - 2:30pm
- Session Type:
- Learning Lab
- Products Covered:
- LibAnswers > LibChat LibGuides & LibGuides CMS
- Register!
Springy Cleaning for LibAnswers FAQs
Frequently asked questions can help ensure that your students and library patrons have access to the information they need. Summer is a great time to update your FAQs and make sure that everything is...
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- Date:
- Tuesday, October 15, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers
- Register!
Best Practices for your New A-Z List
It's been a year since we launched the new A-Z Database List, and in that time, we've all learned some best practices for making the most of the public and admin interfaces. Join us to learn tips for...
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- Date:
- Wednesday, October 16, 2024
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
California Library Association Annual Conference
When: Oct 17 - 19
Where: Pasadena, CA
Website: https://www.cla-net.org/mpage/2024
- From:
- Thursday, October 17, 2024
- To:
- Saturday, October 19, 2024
Training Tidbits: Adding a LibChat Widget to LibGuides
Join us for a 30-minute session as we look at adding LibChat widgets to LibGuides sites. Chat widgets are the perfect way to provide help to patrons viewing your guides, A-Z list, and other LibGuides...
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- Date:
- Thursday, October 17, 2024
- Time:
- 2:00pm - 2:30pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers > LibChat
- Register!