Event Info

How to Answer Tickets: LibAnswers for Everyday Users

Tuesday, July 16, 2024
1:00pm - 1:40pm (Eastern Time - US & Canada) change time zone

About:

LibAnswers has many great features to make answering your patrons' questions easy. Whether you are a new LibAnswers user or would just like a refresher, join us for this session where we will go over the basics and key features. 

We'll cover:

  • Understanding ticket views
  • Replying to tickets
  • Transferring tickets
  • Using Internal notes
  • Reusing answers
  • Dealing with Spam
Registration has closed.