Event Info
Getting Started with Chatbot for LibAnswers
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
Learn how to set up Chatbot as the first point of contact for your online patrons! Chatbot can guide users through options, and pass them on to a resource or staff member as needed. Chatbot can route patron questions to specific chat departments, prompt your user to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form. Chatbot can be used whether or not your library currently uses live chat operators.
Learn how to set up Chatbot for your site and see the most recent new features! Part of our Meeting Patron Needs series.
We'll cover:
- Getting to know Chatbot for LibAnswers
- Setting up a flow
- Using the question bank
- Applying a flow to a chat widget
- Setting an image for your Chatbot
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Join the Springshare Lounge!
- Date:
- Thursday, September 19, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users
- Products Covered:
- Multi-Product New session!
- Register!
Best Practices for Chatbot
- Date:
- Monday, September 23, 2024
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers > LibChat LibAnswers New session!
- Register!
Create Your Own Datasets: LibInsight for Regular Level Users
- Date:
- Tuesday, September 24, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibInsight New session!
- Register!
Level Up LibGuides: Curate, Write, and Design Better Guides
- Date:
- Wednesday, September 25, 2024
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
La creación de su primera LibGuide: Navegación Lateral
- Date:
- Thursday, September 26, 2024
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users En Español
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
SpringySession: Enhancing Internal Communication with Blogs
- Date:
- Thursday, September 26, 2024
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
BCCLS - LibCal Spaces Overview
- Date:
- Tuesday, October 1, 2024
- Time:
- 10:30am - 11:15am
- Register!
SpringyCamp for Public Libraries
- Date:
- Tuesday, October 1, 2024
- Time:
- 12:00pm - 3:30pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- SpringyCamp
- Register!
LibGuides Basics: Building Your First LibGuide - Side Nav
- Date:
- Wednesday, October 2, 2024
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!