Getting Started with Chatbot for LibAnswers
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Thursday, September 5, 2024
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
Learn how to set up Chatbot as the first point of contact for your online patrons! Chatbot can guide users through options, and pass them on to a resource or staff member as needed. Chatbot can route patron questions to specific chat departments, prompt your user to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form. Chatbot can be used whether or not your library currently uses live chat operators.
Learn how to set up Chatbot for your site and see the most recent new features! Part of our Meeting Patron Needs series.
We'll cover:
- Getting to know Chatbot for LibAnswers
- Setting up a flow
- Using the question bank
- Applying a flow to a chat widget
- Setting an image for your Chatbot
Time Zone: Eastern Time - US & Canada (change)
Join the Springshare Lounge!
The lounge is a place for Springshare users around the world to share ideas, ask questions, learn about updates, and suggest new features.
Join us for a tour of the Lounge!
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- Date:
- Thursday, September 19, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users
- Products Covered:
- Multi-Product New session!
- Register!
Best Practices for Chatbot
Chatbot in LibAnswers can help you answer your patrons’ basic questions while directing them to personal help when needed. Whether you have one chatbot or many or use them when your staff is online...
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- Date:
- Monday, September 23, 2024
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers > LibChat LibAnswers New session!
- Register!
Create Your Own Datasets: LibInsight for Regular Level Users
Creating datasets in LibInsight isn't just for Admins anymore! If you are a regular level user in LibInsight and you would like to learn more about creating datasets, this session is for you.
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- Date:
- Tuesday, September 24, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibInsight New session!
- Register!
Level Up LibGuides: Curate, Write, and Design Better Guides
Here at Springshare, we have seen that the best LibGuides share some common characteristics. Join us to learn the best practices for making your new or existing LibGuides more engaging, informative,...
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- Date:
- Wednesday, September 25, 2024
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
La creación de su primera LibGuide: Navegación Lateral
¿Listo/a para crear su primera LibGuide con navegación lateral? ¿No sabe dónde o cómo empezar? En esta sesión, explicaremos los aspectos básicos de la creación de una guía.
Los tópicos a...
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- Date:
- Thursday, September 26, 2024
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users En Español
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
SpringySession: Enhancing Internal Communication with Blogs
Here at Springshare, we love using LibGuides Blogs internally to share updates, celebrate our wins, recap our conference travels, and more, all with the goal of keeping Springys across different teams...
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- Date:
- Thursday, September 26, 2024
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
BCCLS - LibCal Spaces Overview
This session is for members of the Bergen County Cooperative Library System (BCCLS) only. Please register with your organizational email.
This webinar will focus solely on LibCal's Spaces module...
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- Date:
- Tuesday, October 1, 2024
- Time:
- 10:30am - 11:15am
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SpringyCamp for Public Libraries
SpringyCamp is our virtual user conference where real-life Springshare users share how they’re using Springy Tools inside their library. Get inspired, receive practical tips and applications… all...
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- Date:
- Tuesday, October 1, 2024
- Time:
- 12:00pm - 3:30pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- SpringyCamp
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LibGuides Basics: Building Your First LibGuide - Side Nav
Ready to build your first LibGuide using Side Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
We'll cover:
Logging into and...
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- Date:
- Wednesday, October 2, 2024
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
