Getting Started with Chatbot for LibAnswers
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Thursday, September 5, 2024
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
Learn how to set up Chatbot as the first point of contact for your online patrons! Chatbot can guide users through options, and pass them on to a resource or staff member as needed. Chatbot can route patron questions to specific chat departments, prompt your user to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form. Chatbot can be used whether or not your library currently uses live chat operators.
Learn how to set up Chatbot for your site and see the most recent new features! Part of our Meeting Patron Needs series.
We'll cover:
- Getting to know Chatbot for LibAnswers
- Setting up a flow
- Using the question bank
- Applying a flow to a chat widget
- Setting an image for your Chatbot
Time Zone: Eastern Time - US & Canada (change)
Build a LibGuide for New Faculty
With a new academic year approaching, it's time to think about introducing new faculty to the library. Join us for a session where we will look at examples of LibGuides created for a faculty audience...
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- Date:
- Wednesday, September 17, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibAnswers LibCal LibGuides & LibGuides CMS
- Register!
Training Tidbit: Getting to Know the Verify And SMS Dashboard in Patron Point
Does your library use SMS messaging with Patron Point? Are you a Verify subscriber for seamless online library card registration and library card renewals?
If so, join us for this short tidbit...
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- Date:
- Thursday, September 18, 2025
- Time:
- 1:00pm - 1:20pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- New session! Patron Point
- Register!
Getting Started with the 24/7 Chat Co-Op as a Non-Contributing Member
Has your library joined the Springshare 24/7 Co-Op as a non-contributing member? If so, join us for this session to learn what to expect and what to do to be prepared for this great service that's...
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- Date:
- Monday, September 22, 2025
- Time:
- 2:00pm - 2:50pm
- User Type/Language:
- Admin Account Level Users Public Library Interest
- Products Covered:
- LibAnswers > LibChat New session!
- Register!
Understanding your LibAnswers Data
While you are answering tickets, chatting with patrons, creating FAQS, and entering Reference Analytics transactions, LibAnswers is keeping stats! Join us to review where you can find all of these...
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- Date:
- Thursday, September 25, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers
- Register!
Build a Staff Intranet with your Springshare Tools
Do you want a central location to share important information with your staff? From FAQs about time off and policies to instruction outlines and calendars, this session has you covered! We will use...
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- Date:
- Tuesday, September 30, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users Regular Level Users
- Products Covered:
- LibAnswers LibCal LibGuides & LibGuides CMS Multi-Product
- Register!
SpringyCamp for Public Libraries
SpringyCamp is our annual user conference with a camp-like vibe designed to be fun and informative. 🏕️ Grab your canteen and pull up a log by the fire – this special edition of SpringyCamp is crafted...
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- Date:
- Wednesday, October 1, 2025
- Time:
- 12:00pm - 3:30pm
- Session Type:
- Special Event
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- Multi-Product
Customizing LibGuides Templates
Are you interested in customizing layouts throughout your LibGuides site? Templates allow you to customize the navigation and layout of pages, including public pages like default homepages, the search...
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- Date:
- Tuesday, October 7, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Text messages for hold pickups, overdue items, and more with Patron Point
In this session, we'll talk about using SMS messaging in Patron Point. Using examples from existing customers, you'll see how patrons can receive SMS notifications for hold pickups, overdue items, and...
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- Date:
- Thursday, October 9, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- New session! Patron Point
- Register!
Best Practices for LibChat
Whether you are new to LibChat or a seasoned operator, we've got some best practices to share with you. Join us to ensure you have everything set up to provide the best service possible to your chat...
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- Date:
- Thursday, October 16, 2025
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Beginner Users Intermediate Users Regular Level Users
- Products Covered:
- LibAnswers > LibChat New session!
- Register!
