Getting Started with Chatbot for LibAnswers
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Thursday, September 5, 2024
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
Learn how to set up Chatbot as the first point of contact for your online patrons! Chatbot can guide users through options, and pass them on to a resource or staff member as needed. Chatbot can route patron questions to specific chat departments, prompt your user to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form. Chatbot can be used whether or not your library currently uses live chat operators.
Learn how to set up Chatbot for your site and see the most recent new features! Part of our Meeting Patron Needs series.
We'll cover:
- Getting to know Chatbot for LibAnswers
- Setting up a flow
- Using the question bank
- Applying a flow to a chat widget
- Setting an image for your Chatbot
Time Zone: Eastern Time - US & Canada (change)
ALA Annual Conference - Booth #439
When: Friday, June 27 - Monday, June 30
Where: Pennsylvania Convention Center in Philadelphia, PA
Website: 2025.alaannual.org
Exhibit Hall Schedule:
Friday, June 27: 5:30 pm – 7:00 pm...
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- Friday, June 27, 2025
- To:
- Monday, June 30, 2025
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- User Type/Language:
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- Time:
- 2:00pm - 2:45pm
- User Type/Language:
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- 2:00pm - 3:00pm
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- LibInsight
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- Date:
- Thursday, July 10, 2025
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
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- Date:
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- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers
- Register!
Learning Lab: Library Badging: Engaging Students with Interactive Tutorials in the Virtual Space
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Preparing Your SpringyCamp Proposal
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- Date:
- Wednesday, July 16, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
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