Event Info

Best Practices for Chatbot

Monday, September 23, 2024
1:00pm - 1:40pm (Eastern Time - US & Canada) change time zone

About:

Chatbot in LibAnswers can help you answer your patrons’ basic questions while directing them to personal help when needed. Whether you have one chatbot or many or use them when your staff is online or offline, we’ve got tips and tricks for making your chatbots as effective as possible. 

We’ll cover:

  • Reviewing chatbot types, placement, and timing
  • Creating effective flows
  • Customizing chatbot images
  • Using chatbot statistics to improve your service 
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