LibAnswers: Answering tickets
In this session:
A ticket represents a conversation between you and your patrons - their question, your answer, and any other replies! Tickets can also contain internal notes - for example, a conversation between you and a colleague, or an internal note containing information that might be useful to others answering similar tickets. Learn best practices for answering tickets and how you can use your system to better communicate with your colleagues.
- Answering a ticket from email or question form
- Answering a ticket from SMS
- Creating tickets
- Turning a ticket into an FAQ
This session is intended for: All Users
Products covered: LibAnswers
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