LibAnswers: Answering tickets
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Wednesday, January 17, 2018
12:00pm - 12:30pm (Eastern Time - US & Canada) change time zone
12:00pm - 12:30pm (Eastern Time - US & Canada) change time zone
About:
A ticket represents a conversation between you and your patrons - their question, your answer, and any other replies! Tickets can also contain internal notes - for example, a conversation between you and a colleague, or an internal note containing information that might be useful to others answering similar tickets. Learn best practices for answering tickets and how you can use your system to better communicate with your colleagues.
Learning Objectives:
- Answering a ticket from email or question form
- Answering a ticket from SMS
- Creating tickets
- Turning a ticket into an FAQ
Time Zone: Eastern Time - US & Canada (change)
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