LibAnswers: Answering tickets
Print the page Add to a Calendar using iCal
Share page on Facebook This link opens in a new window
Add to Google Calendar This link opens in a new window
Share page on Twitter This link opens in a new window
Wednesday, January 17, 2018
12:00pm - 12:30pm (Eastern Time - US & Canada) change time zone
12:00pm - 12:30pm (Eastern Time - US & Canada) change time zone
About:
A ticket represents a conversation between you and your patrons - their question, your answer, and any other replies! Tickets can also contain internal notes - for example, a conversation between you and a colleague, or an internal note containing information that might be useful to others answering similar tickets. Learn best practices for answering tickets and how you can use your system to better communicate with your colleagues.
Learning Objectives:
- Answering a ticket from email or question form
- Answering a ticket from SMS
- Creating tickets
- Turning a ticket into an FAQ
Time Zone: Eastern Time - US & Canada (change)
Share and reuse LibWizard forms, surveys, quizzes, and tutorials
With the September 2025 code release, there's now an option to share your LibWizard Forms, Surveys, Quizzes and Tutorials with other LibWizard sites. Sharing forms, surveys, quizzes and tutorials is...
More
- Date:
- Tuesday, October 28, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Beginner Users Intermediate Users Regular Level Users
- Products Covered:
- LibWizard New session!
- Register!
Designing Your LibCal Homepage
Want to make your LibCal homepage pop? Looking for ways to engage your users and provide the info they need front and center? Join us for a session where we will show how to organize existing content,...
More
- Date:
- Thursday, October 30, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibCal
- Register!
Navigating your library spaces and collections with LibMaps
LibMaps allows your students, researchers and library patrons to discover your collections, services, study spaces and more!
In today's session, we'll cover an overview of LibMaps, including the...
More
- Date:
- Tuesday, November 4, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal > LibMaps New session!
- Register!
Training Tidbit: Copying an Existing Guide
One of the best features of LibGuides is that you can reuse all kinds of content - even guides themselves! If you're thinking about copying an existing guide from your own LibGuides site, or from...
More
- Date:
- Wednesday, November 5, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Beginner Users Regular Level Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Best Practices for Images & Gallery Boxes
Enhance your LibGuides with images in rich text and with gallery boxes. Images are an important part of your guides, so it's important to choose the right image size and file type. Learn all about...
More
- Date:
- Thursday, November 6, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Creating Accessible Content in LibGuides: Images
LibGuides is designed to be accessible right out of the box! But as a guide creator, you need to know basic accessibility practices to ensure that the text and other content that you add to your guide...
More
- Date:
- Monday, November 10, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
SpringyCamp for All Libraries - Day 1
SpringyCamp is our annual user conference with a camp-like vibe designed to be fun and informative. 🏕️ Join us for the first of two fun-filled days of learning and sharing! These sessions are...
More
- Date:
- Thursday, November 13, 2025
- Time:
- 12:00pm - 3:30pm
- Session Type:
- Special Event
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users
- Products Covered:
- Multi-Product
LibGuides Basics: Building Your First LibGuide - Top Nav
Ready to build your first LibGuide using Top Tab Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
We'll cover:
Logging into and...
More
- Date:
- Monday, November 17, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
SpringyCamp for All Libraries - Day 2
SpringyCamp is our annual user conference with a camp-like vibe designed to be fun and informative. 🏕️ Join us for the final SpringyCamp day of 2025! These sessions are designed for libraries of...
More
- Date:
- Tuesday, November 18, 2025
- Time:
- 12:00pm - 3:30pm
- Session Type:
- Special Event
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users
- Products Covered:
- Multi-Product
