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Best Practices for FAQs

Date:
Wednesday, January 17, 2018
Time:
12:30pm - 1:00pm U.S. ET
Springy:
Michelle Lustig
Session type:
Training Session
Location:
LibAnswers Training Room: https://springshare.zoom.us/j/928371807
Products covered:
  LibAnswers  
User Level:
All Users  

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Previously Recorded Session

In this session:

FAQs are public, searchable frequently asked questions that you want to share with your library community. In this session, we'll discuss how to create FAQs, what FAQs you'll want to create, and strategies for organization.

Learning Objectives:​

  • Creating FAQs & developing an internal workflow
  • Adding the right metadata to make them searchable
  • Techniques and images to make your FAQs engaging
  • Exploring the LibAnswers Community for Inspiration and Design Ideas

Recommended Help Guide: Create & Manage FAQ Entries

This session is intended for: All Users

Products covered: LibAnswers

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