Event Info

Walden University: LibAnswers' Query Spy
12:00pm - 12:15pm (Eastern Time - US & Canada) change time zone
About:

Lynn VanLeer
Reference and Instruction Librarian
Harness LibAnswers' Query Spy to Meet User Needs
The Walden Library spearheaded the use of Springshare products across our Academic Centers, with LibAnswers being one of the first. Our FAQ system is branded internally as Quick Answers.
In 2016 I categorized and analyzed three months of unsubmitted queries (approximately 30K) for Quick Answers. I started off with just the Library's, but expanded the analysis to the other departments creating Quick Answers. I wanted to know what users were trying to find but could not.
This led to insights about what users were typing into the FAQ box, the creation of new FAQs, and helped with the eventual redesign of the Library website.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
New Springy Tools in Bloom
- Date:
- Tuesday, May 13, 2025
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- Multi-Product
- Register!
Build a LibGuide: Blueprint Guide
- Date:
- Tuesday, May 13, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Florida Library Association Annual Conference - Booth #303
- From:
- Wednesday, May 14, 2025
- To:
- Thursday, May 15, 2025
- Session Type:
- Live @Conference
Build a LibGuide: Summer Reading
- Date:
- Wednesday, May 14, 2025
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Understanding your LibCal Data
- Date:
- Thursday, May 15, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibCal
- Register!
Massachusetts Library Association Annual Conference - Booth #23
- From:
- Monday, May 19, 2025
- To:
- Tuesday, May 20, 2025
- Session Type:
- Live @Conference
Vermont Library Association Annual Conference
- Date:
- Monday, May 19, 2025
- Time:
- All Day Event
- Session Type:
- Live @Conference
Training Tidbit: LibApps Domains and Certificates
- Date:
- Tuesday, May 20, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Multi-Product
- Register!
Rhode Island Library Association Annual Conference
- From:
- Wednesday, May 21, 2025
- To:
- Thursday, May 22, 2025
- Session Type:
- Live @Conference