Event Info

Walden University: LibAnswers' Query Spy
12:00pm - 12:15pm (Eastern Time - US & Canada) change time zone
About:

Lynn VanLeer
Reference and Instruction Librarian
Harness LibAnswers' Query Spy to Meet User Needs
The Walden Library spearheaded the use of Springshare products across our Academic Centers, with LibAnswers being one of the first. Our FAQ system is branded internally as Quick Answers.
In 2016 I categorized and analyzed three months of unsubmitted queries (approximately 30K) for Quick Answers. I started off with just the Library's, but expanded the analysis to the other departments creating Quick Answers. I wanted to know what users were trying to find but could not.
This led to insights about what users were typing into the FAQ box, the creation of new FAQs, and helped with the eventual redesign of the Library website.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Get in the [Work]Flow: Become a Hiring and Scheduling Pro with LibStaffer
- Date:
- Tuesday, September 26, 2023
- Time:
- 11:00am - 11:30am
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibStaffer
- Register!
LibGuides Basics: Building Your First LibGuide - Side Nav
- Date:
- Tuesday, September 26, 2023
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Automagic LTI Tool (v1.3) for Canvas, Blackboard, Moodle, Sakai, Desire2Learn and Brightspace
- Date:
- Wednesday, September 27, 2023
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
How High-Performing Teams Use LibStaffer
- Date:
- Thursday, September 28, 2023
- Time:
- 2:00pm - 2:30pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibStaffer
- Register!
LibGuides Admin Essentials
- Date:
- Monday, October 2, 2023
- Time:
- 1:00pm - 1:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!