Event Title

LibAnswers: Best Practices for Groups & FAQs

Tuesday, May 29, 2018
2:00pm - 3:00pm U.S. ET (UTC -4) convert to my time zone

Event Details

Details

Products Covered:
LibAnswers  
Location:
LibAnswers Training Room: https://springshare.zoom.us/j/393214184
User Level:
Admin Users  
Session Type:
Basic Training Session
Springy:
Michelle Lustig

About:

Groups are the primary way of organizing your FAQs in LibAnswers. Each system needs to have at least one FAQ group; however, you can add as many groups as you'd like. You can also have dedicated groups for different branches, campus libraries, departments, or topics. Because each group can have its availability settings, you can create both public and internal FAQ groups. This session is all about setting them up!

Learning Objectives:

  • Create a Group Homepage
  • Customize your FAQ Page - the page people see when they click on an individual question
  • Set up how your search results will display
  • Best Practices for FAQs
  • Creating FAQs from Tickets
  • Stats

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