LibAnswers: Best Practices for Groups & FAQs

Tuesday, May 29, 2018
2:00pm - 3:00pm U.S. ET (UTC -5)
Michelle Lustig
Session type:
Basic Training Session
LibAnswers Training Room: https://springshare.zoom.us/j/393214184
Products covered:
User Level:
Admin Users  

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Previously Recorded Session

In this session:

Groups are the primary way of organizing your FAQs in LibAnswers. Each system needs to have at least one FAQ group; however, you can add as many groups as you'd like. You can also have dedicated groups for different branches, campus libraries, departments, or topics. Because each group can have its availability settings, you can create both public and internal FAQ groups. This session is all about setting them up!

Learning Objectives:

  • Create a Group Homepage
  • Customize your FAQ Page - the page people see when they click on an individual question
  • Set up how your search results will display
  • Best Practices for FAQs
  • Creating FAQs from Tickets
  • Stats

This session is intended for: Admin Users

Products covered: LibAnswers

Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.

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