Event Info
LibAnswers: Best Practices for Groups & FAQs
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
Groups are the primary way of organizing your FAQs in LibAnswers. Each system needs to have at least one FAQ group; however, you can add as many groups as you'd like. You can also have dedicated groups for different branches, campus libraries, departments, or topics. Because each group can have its availability settings, you can create both public and internal FAQ groups. This session is all about setting them up!
Learning Objectives:
- Create a Group Homepage
- Customize your FAQ Page - the page people see when they click on an individual question
- Set up how your search results will display
- Best Practices for FAQs
- Creating FAQs from Tickets
- Stats
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
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- Thursday, January 9, 2025
- Time:
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- Session Type:
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- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users
- Products Covered:
- LibCal
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- Date:
- Monday, January 13, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
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- Date:
- Tuesday, January 14, 2025
- Time:
- 9:00am - 10:00am
- User Type/Language:
- Beginner Users En Español
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
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- Date:
- Wednesday, January 15, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
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- Date:
- Wednesday, January 15, 2025
- Time:
- 3:30pm - 4:00pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- Patron Point
- Register!
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- Date:
- Thursday, January 16, 2025
- Time:
- 10:00am - 11:00am
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- Early Bird/EU Opt Time LibGuides & LibGuides CMS
- Register!
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- Date:
- Tuesday, January 21, 2025
- Time:
- 1:00pm - 1:50pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers Multi-Product New session!
- Register!