LibAnswers: Best Practices for Groups & FAQs
- Date:
- Tuesday, May 29, 2018
- Time:
- 2:00pm - 3:00pm U.S. ET (UTC -4)
- Springy:
- Michelle Lustig
- Session type:
- Training Session
- Location:
- LibAnswers Training Room: https://springshare.zoom.us/j/393214184
- Products covered:
- LibAnswers
- User Level:
- Admin Users
Can't make this session?
In this session:
Groups are the primary way of organizing your FAQs in LibAnswers. Each system needs to have at least one FAQ group; however, you can add as many groups as you'd like. You can also have dedicated groups for different branches, campus libraries, departments, or topics. Because each group can have its availability settings, you can create both public and internal FAQ groups. This session is all about setting them up!
Learning Objectives:
- Create a Group Homepage
- Customize your FAQ Page - the page people see when they click on an individual question
- Set up how your search results will display
- Best Practices for FAQs
- Creating FAQs from Tickets
- Stats
This session is intended for: Admin Users
Products covered: LibAnswers
Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.
Training Session Software
For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.