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LibAnswers: Best Practices for Groups & FAQs

Date:
Tuesday, May 29, 2018
Time:
2:00pm - 3:00pm U.S. ET
Springy:
Michelle Lustig
Session type:
Training Session
Location:
LibAnswers Training Room: https://springshare.zoom.us/j/928371807
Products covered:
  LibAnswers  
User Level:
Admin Users  

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Previously Recorded Session

In this session:

Groups are the primary way of organizing your FAQs in LibAnswers. Each system needs to have at least one FAQ group; however, you can add as many groups as you'd like. You can also have dedicated groups for different branches, campus libraries, departments, or topics. Because each group can have its availability settings, you can create both public and internal FAQ groups. This session is all about setting them up!

Learning Objectives:

  • Create a Group Homepage
  • Customize your FAQ Page - the page people see when they click on an individual question
  • Set up how your search results will display
  • Best Practices for FAQs
  • Creating FAQs from Tickets
  • Stats

Recommended Help Guide: Setting Up FAQ Groups

This session is intended for: Admin Users

Products covered: LibAnswers

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