LibAnswers: Productivity Tactics for Enhancing Customer Service
In this session:
Strategies for Maximizing Staff Efficiencies
Providing patrons with outstanding customer service starts with ensuring that staff are using their time, resources, and energy as productively as possible. Instead of letting your "day get away from you", outsmart your day with these LibAnswers features and tips for improving staff productivity.
During this webinar, we'll cover:
- Quick Overview of LibAnswers - Brief tour of the 6 components of LibAnswers Platform.
- New LibChat Operator UI - The redesigned LibChat operator console has amazing new features for better staff communication so you can get out of your inboxes.
- Features/Suggestions for Improving Staff Efficiencies - We'll cover some specific LibAnswers features that focus on staff productivity, internal communication, and streamlining workflows.
This session is intended for: All Users
Products covered: LibAnswers
Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.
Training Session Software
For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.