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Assessing Research Consultations: Surveying a ‘Captive’ Audience (Ellen Filgo, Baylor University Libraries)

Date:
Wednesday, April 10, 2019
Time:
6:00pm - 6:20pm U.S. ET (UTC -4)
Springy:
Henry Jones
Session type:
Guest Presenter
Location:
ALA 2019. Washington, DC: Booth #3136
Products covered:
  LibCal     LibWizard & LibWizard Lite  

 Watch Live on Facebook!

In this session:

Ellen Filgo, Baylor University Libraries
http://baylor.libsurveys.com/libcalfollowup

When the Baylor University Research and Engagement Librarians moved off the reference desk in 2013, we ramped up our research consultation program, using LibCal’s appointment scheduler as a convenient way for students to book appointments with the librarians. In 2017, we realized that we had an untapped opportunity for assessing our program, through LibCal’s automatic email system, which sends a follow-up email to each person making an appointment. That year, we inserted a link to a survey (created through LibWizard) in that follow-up email with questions about the research consultation. This process was a very easy and low-maintenance way to perform assessment with what is virtually a captive audience. This poster will present the results of what we learned through assessing a year and a half of responses about our research consultation program. Spoiler alert: students love it!
 

Products covered: LibCal, LibWizard & LibWizard Lite

Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.

Registration has closed.

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