Event Info
From Answer to Experience: LibAnswers FAQs Transformed (Mikki Smith, The Corning Museum of Glass)
1:00pm - 1:20pm (Eastern Time - US & Canada) change time zone
About:
Mikki Smith, The Juliette K. and Leonard S. Rakow Research Library, The Corning Museum of Glass
In 2018, our Library's Public Services Team formalized a plan to re-imagine our pool of several hundred static, redundant, and sometimes out-of-date published FAQs to function as a mobile-friendly, visually appealing introduction to Library and Museum resources. Our new and revised FAQs provide concise, up-to-date answers to common or interesting glass-related questions written for a general audience. Revised FAQs highlight relevant digital content from across our organization where possible, including blog posts, images, digitized library resources, and videos from our YouTube channel, as well as a small number of print and archival resources in our collections that might be of interest. The project has so far raised the profile of the library within our organization and allowed us to strengthen collaborative relationships with other departments as we update the information we provide and the ways in which we provide it. We view our FAQs as an opportunity not only to provide high-quality reference service, but also to create a virtual experience for our users that inspires them to explore further.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Getting Started with LibCal for Admins (CLEVNET #1)
- Date:
- Tuesday, July 30, 2024
- Time:
- 2:00pm - 2:45pm
- Register!
LibGuides Accordions
- Date:
- Tuesday, July 30, 2024
- Time:
- 2:00pm - 2:20pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Training Tidbit: Creating graphics for blog posts
- Date:
- Wednesday, July 31, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Setting Up LibCal Hours, Exceptions, Holidays and more!
- Date:
- Thursday, August 1, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
Event Calendar Setup for Admins (CLEVNET #2)
- Date:
- Tuesday, August 6, 2024
- Time:
- 2:00pm - 2:45pm
- Register!
LibStaffer: Using working hours and more
- Date:
- Tuesday, August 6, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibStaffer
- Register!
Ticket Queues: Improve Efficiency with New Features
- Date:
- Wednesday, August 7, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibAnswers New session!
- Register!
Conozca el nuevo blog de LibGuides
- Date:
- Tuesday, August 13, 2024
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Intermediate Users En Español
- Products Covered:
- ¡Sesión nueva! LibGuides & LibGuides CMS
- Register!
Appointments Setup for Admins (CLEVNET #3)
- Date:
- Tuesday, August 13, 2024
- Time:
- 2:00pm - 3:00pm
- Register!