Event Info
From Answer to Experience: LibAnswers FAQs Transformed (Mikki Smith, The Corning Museum of Glass)
1:00pm - 1:20pm (Eastern Time - US & Canada) change time zone
About:
Mikki Smith, The Juliette K. and Leonard S. Rakow Research Library, The Corning Museum of Glass
In 2018, our Library's Public Services Team formalized a plan to re-imagine our pool of several hundred static, redundant, and sometimes out-of-date published FAQs to function as a mobile-friendly, visually appealing introduction to Library and Museum resources. Our new and revised FAQs provide concise, up-to-date answers to common or interesting glass-related questions written for a general audience. Revised FAQs highlight relevant digital content from across our organization where possible, including blog posts, images, digitized library resources, and videos from our YouTube channel, as well as a small number of print and archival resources in our collections that might be of interest. The project has so far raised the profile of the library within our organization and allowed us to strengthen collaborative relationships with other departments as we update the information we provide and the ways in which we provide it. We view our FAQs as an opportunity not only to provide high-quality reference service, but also to create a virtual experience for our users that inspires them to explore further.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
LibGuides Basics: Building Your First LibGuide - Top Nav
- Date:
- Monday, November 11, 2024
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LMCC Annual Conference
- From:
- Wednesday, November 13, 2024
- To:
- Thursday, November 14, 2024
Build a Newsletter for Children's Programs
- Date:
- Wednesday, November 13, 2024
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- New session! Patron Point
- Register!
Learning Lab: A Collaborative Approach to LibAnswers Chatbot Integration
- Date:
- Wednesday, November 13, 2024
- Time:
- 1:30pm - 2:30pm
- Session Type:
- Learning Lab
- Products Covered:
- LibAnswers > LibChat
- Register!
La configuración de horarios, excepciones y días festivos en LibCal
- Date:
- Thursday, November 14, 2024
- Time:
- 11:00am - 11:45am
- User Type/Language:
- Admin Account Level Users En Español
- Products Covered:
- LibCal ¡Sesión nueva!
- Register!
Drama-Free Data Collection: Easy End-of-Year Reporting with LibInsight for Public Libraries
- Date:
- Thursday, November 14, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Product Demo / Sneak Peek
- User Type/Language:
- Public Library Interest
- Products Covered:
- LibInsight
- Register!
Learning Lab: Get Noticed with Notices
- Date:
- Tuesday, November 19, 2024
- Time:
- 12:30pm - 1:30pm
- Session Type:
- Learning Lab
- User Type/Language:
- Public Library Interest
- Products Covered:
- Patron Point
- Register!
Creating Revenue for the Library with LibCal
- Date:
- Tuesday, November 19, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal New session!
- Register!
Level Up LibGuides: Curate, Write, and Design Better Guides
- Date:
- Wednesday, November 20, 2024
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!