Event Info
From Answer to Experience: LibAnswers FAQs Transformed (Mikki Smith, The Corning Museum of Glass)
1:00pm - 1:20pm (Eastern Time - US & Canada) change time zone
About:
Mikki Smith, The Juliette K. and Leonard S. Rakow Research Library, The Corning Museum of Glass
In 2018, our Library's Public Services Team formalized a plan to re-imagine our pool of several hundred static, redundant, and sometimes out-of-date published FAQs to function as a mobile-friendly, visually appealing introduction to Library and Museum resources. Our new and revised FAQs provide concise, up-to-date answers to common or interesting glass-related questions written for a general audience. Revised FAQs highlight relevant digital content from across our organization where possible, including blog posts, images, digitized library resources, and videos from our YouTube channel, as well as a small number of print and archival resources in our collections that might be of interest. The project has so far raised the profile of the library within our organization and allowed us to strengthen collaborative relationships with other departments as we update the information we provide and the ways in which we provide it. We view our FAQs as an opportunity not only to provide high-quality reference service, but also to create a virtual experience for our users that inspires them to explore further.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
New Springy Tools in Bloom
- Date:
- Tuesday, May 13, 2025
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- Multi-Product
- Register!
Build a LibGuide: Blueprint Guide
- Date:
- Tuesday, May 13, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Florida Library Association Annual Conference - Booth #303
- From:
- Wednesday, May 14, 2025
- To:
- Thursday, May 15, 2025
- Session Type:
- Live @Conference
Build a LibGuide: Summer Reading
- Date:
- Wednesday, May 14, 2025
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Understanding your LibCal Data
- Date:
- Thursday, May 15, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibCal
- Register!
Massachusetts Library Association Annual Conference - Booth #23
- From:
- Monday, May 19, 2025
- To:
- Tuesday, May 20, 2025
- Session Type:
- Live @Conference
Vermont Library Association Annual Conference
- Date:
- Monday, May 19, 2025
- Time:
- All Day Event
- Session Type:
- Live @Conference
Training Tidbit: LibApps Domains and Certificates
- Date:
- Tuesday, May 20, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Multi-Product
- Register!
Rhode Island Library Association Annual Conference
- From:
- Wednesday, May 21, 2025
- To:
- Thursday, May 22, 2025
- Session Type:
- Live @Conference