Event Info

Planning Your LibAnswers Site Workshop
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
LibAnswers manages all of your reference questions in a variety of ways, with important patron contact both on the public and admin sides of the system. The different parts of LibAnswers work in concert, which can make it hard to know how to get started! That’s where this workshop comes in.
This session is for folks just getting started with a brand new LibAnswers site - or attempting a total overhaul. We’ll discuss how the different parts of LibAnswers integrate, efficient setup, and planning for future growth.
This session is limited to 20 participants. This session includes some homework and active discussion (via microphones) during the session. While we will look at features within LibAnswers, this session will not include system set up. Check out the recordings of our training sessions on LibChat, Queues, and FAQ Groups.
Discussion Topics:
- Site organization
- Queue settings & staffing
- FAQ Group planning
- Chat departments & widgets
- Account types
Make sure to complete the short homework questionnaire to improve active participation in the session.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
New Springy Tools in Bloom
- Date:
- Tuesday, May 13, 2025
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- Multi-Product
- Register!
Build a LibGuide: Blueprint Guide
- Date:
- Tuesday, May 13, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Florida Library Association Annual Conference - Booth #303
- From:
- Wednesday, May 14, 2025
- To:
- Thursday, May 15, 2025
- Session Type:
- Live @Conference
Build a LibGuide: Summer Reading
- Date:
- Wednesday, May 14, 2025
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Understanding your LibCal Data
- Date:
- Thursday, May 15, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibCal
- Register!
Massachusetts Library Association Annual Conference - Booth #23
- From:
- Monday, May 19, 2025
- To:
- Tuesday, May 20, 2025
- Session Type:
- Live @Conference
Vermont Library Association Annual Conference
- Date:
- Monday, May 19, 2025
- Time:
- All Day Event
- Session Type:
- Live @Conference
Training Tidbit: LibApps Domains and Certificates
- Date:
- Tuesday, May 20, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Multi-Product
- Register!
Rhode Island Library Association Annual Conference
- From:
- Wednesday, May 21, 2025
- To:
- Thursday, May 22, 2025
- Session Type:
- Live @Conference