LibAnswers manages all of your reference questions in a variety of ways, with important patron contact both on the public and admin sides of the system. The different parts of LibAnswers work in concert, which can make it hard to know how to get started! That’s where this workshop comes in.
This session is for folks just getting started with a brand new LibAnswers site - or attempting a total overhaul. We’ll discuss how the different parts of LibAnswers integrate, efficient setup, and planning for future growth.
This session is limited to 20 participants. This session includes some homework and active discussion (via microphones) during the session. While we will look at features within LibAnswers, this session will not include system set up. Check out the recordings of our training sessions on LibChat, Queues, and FAQ Groups.
Discussion Topics:
Site organization
Queue settings & staffing
FAQ Group planning
Chat departments & widgets
Account types
Make sure to complete the short homework questionnaire to improve active participation in the session.
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
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