Training Tidbits: Time Saving with Macros in LibAnswers & Canned Messages in LibChat

Wednesday, May 29, 2019
12:30pm - 12:50pm U.S. ET (UTC -5)
Carrie Williams
Session type:
Basic Training Session
Training Tidbits: https://springshare.zoom.us/j/866223668
Products covered:
User Level:
All Users  

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Previously Recorded Session

In this session:

Bite-sized training sessions that are easy to digest! Join us for a 15 minute mini-session as we look at ways to set up reusable messages in LibAnswers. These will save you from typing out the same replies over and over again!

We'll cover:

  • Creating macros for ticket replies and transfers (including SMS macros)
  • Making use of template tokens
  • Setting up canned messages for LibChat

This session is intended for: All Users

Products covered: LibAnswers

Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.

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