Event Info
Planning Your LibAnswers Site Workshop
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
LibAnswers manages all of your reference questions in a variety of ways, with important patron contact both on the public and admin sides of the system. The different parts of LibAnswers work in concert, which can make it hard to know how to get started! That’s where this workshop comes in.
This session is for folks just getting started with a brand new LibAnswers site - or attempting a total overhaul. We’ll discuss how the different parts of LibAnswers integrate, efficient setup, and planning for future growth.
This session is limited to 20 participants. This session includes some homework and active discussion (via microphones) during the session. While we will look at features within LibAnswers, this session will not include system set up. Check out the recordings of our training sessions on LibChat, Queues, and FAQ Groups.
Discussion Topics:
- Site organization
- Queue settings & staffing
- FAQ Group planning
- Chat departments & widgets
- Account types
Make sure to complete the short homework questionnaire to improve active participation in the session.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Springy Cleaning for LibAnswers FAQs
- Date:
- Tuesday, October 15, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers
- Register!
Best Practices for your New A-Z List
- Date:
- Wednesday, October 16, 2024
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
California Library Association Annual Conference
- From:
- Thursday, October 17, 2024
- To:
- Saturday, October 19, 2024
Training Tidbits: Adding a LibChat Widget to LibGuides
- Date:
- Thursday, October 17, 2024
- Time:
- 2:00pm - 2:30pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers > LibChat
- Register!
Bibliomation, Inc. - LibCal & Lending Hub Webinar
- Date:
- Friday, October 18, 2024
- Time:
- 1:00pm - 2:00pm
- Register!
Learning Lab: Spark Interest with Automated Readers’ Advisory Emails
- Date:
- Tuesday, October 22, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Learning Lab
- User Type/Language:
- Public Library Interest
- Products Covered:
- Patron Point
- Register!
Springy Cleaning for LibGuides
- Date:
- Tuesday, October 22, 2024
- Time:
- 2:00pm - 2:40pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Multilingual Messaging in Patron Point
- Date:
- Wednesday, October 23, 2024
- Time:
- 1:00pm - 1:30pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- New session! Patron Point
- Register!
SpringyCamp - All Libraries - Day 1: October 24
- Date:
- Thursday, October 24, 2024
- Time:
- 12:00pm - 3:30pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- SpringyCamp
- Register!