Event Info
Planning Your LibAnswers Site Workshop
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
LibAnswers manages all of your reference questions in a variety of ways, with important patron contact both on the public and admin sides of the system. The different parts of LibAnswers work in concert, which can make it hard to know how to get started! That’s where this workshop comes in.
This session is for folks just getting started with a brand new LibAnswers site - or attempting a total overhaul. We’ll discuss how the different parts of LibAnswers integrate, efficient setup, and planning for future growth.
This session is limited to 20 participants. This session includes some homework and active discussion (via microphones) during the session. While we will look at features within LibAnswers, this session will not include system set up. Check out the recordings of our training sessions on LibChat, Queues, and FAQ Groups.
Discussion Topics:
- Site organization
- Queue settings & staffing
- FAQ Group planning
- Chat departments & widgets
- Account types
Make sure to complete the short homework questionnaire to improve active participation in the session.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
LibStaffer: Your Go-To Staff Management Solution
- Date:
- Thursday, March 28, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibStaffer Sales Demonstrations
- Registration has closed.
Introduction to Patron Point: Patrons, Segments, Email Building & Reporting
- Date:
- Friday, March 29, 2024
- Time:
- 12:00pm - 1:15pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Patron Point
- Register!
Save time with LibAnswers Macros and Canned Messages
- Date:
- Monday, April 1, 2024
- Time:
- 2:00pm - 2:30pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers > LibChat LibAnswers
- Register!
Designing LibGuides for Mobile
- Date:
- Tuesday, April 2, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
PLA - Public Library Association Conference (Booth # 501)
- Date:
- Wednesday, April 3, 2024
Show more dates
- Time:
- All Day Event
Enhancing Design with Gallery Boxes in LibGuides
- Date:
- Wednesday, April 3, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Lending Tickets and Museum Passes with LibCal
- Date:
- Wednesday, April 3, 2024
- Time:
- 3:30pm - 3:45pm
- Products Covered:
- Flash Presentation LibCal
Patron Engagement with Patron Point Email Marketing & Automation
- Date:
- Wednesday, April 3, 2024
- Time:
- 4:30pm - 4:45pm
- Products Covered:
- Flash Presentation Patron Point
Launching a Gorgeous Library Website with LibGuides
- Date:
- Wednesday, April 3, 2024
- Time:
- 5:15pm - 5:30pm
- Products Covered:
- Flash Presentation LibGuides & LibGuides CMS